Is This YOU? Then We Want to Meet You!
You have at least 2 years of experience in customer service and support.
You have hands-on experience with Shopify, Freshdesk, Aircall, and Shipmonk, ensuring seamless customer interactions and support.
You’re an excellent communicator, capable of handling customer inquiries professionally across multiple channels.
You thrive in a fast-paced environment and can work with minimal supervision while maintaining high performance.
You have strong problem-solving skills and a customer-first mindset, ensuring customer satisfaction and resolution of issues.
You demonstrate reliability, professionalism, and strong work ethics, making you a valuable team player.
If this sounds like you, then you’re exactly who we’re looking for to join our team as a Customer Support Specialist (OMNI – Voice & Email)!
🌟 Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
📋 Your Mission Will Be To:
Customer Support Excellence
Provide top-notch customer service through email, chat, and voice support
Handle inquiries, troubleshoot issues, and ensure timely resolutions
Maintain a high level of professionalism and empathy in every interaction
Technical & Order Management
Assist customers with order tracking, refunds, and product inquiries
Navigate and utilize Shopify, Freshdesk, Aircall, and Shipmonk effectively
Ensure accurate documentation of customer interactions and resolutions
Team Collaboration & Efficiency
Work cross-functionally with other teams to resolve customer concerns
Follow established processes while identifying areas for improvement
Maintain reliability and consistency in performance and attendance
🖥️ Tech Checklist – Gotta Have It!
At least 2 years of experience in customer support/service
Hands-on experience with Shopify, Freshdesk, Aircall, and Shipmonk
Strong verbal and written communication skills
Ability to work independently with minimal supervision
Excellent problem-solving and critical-thinking skills
A proactive attitude with a customer-first approach
Ready to join a team that values your expertise and commitment to outstanding customer service? We can’t wait to meet you!
CLICK HERE TO APPLY
Note: Only shortlisted candidates will be contacted.
