ABOUT THE JOB
Twitter, Facebook, Linked In, Oh my! We're looking for a part-time social media jockey, duties include:
- Keep our social media outlets fresh, fun, and informative
Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts
Client Onboarding Specialist - APAC (Work from home)
Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!
Work At Home Agents for Advantage Communications
THE ADVANTAGE
When you're an employee of Advantage Communications, you're home. Located at the Towers in New Kingston, we are looking for strong community leaders who embody our 4 core values. If you are a positive person, honest, humble, dedicated, and fun to work with, we'd very much like you to become a member of our Work At Home team!
When you're an employee of Advantage Communications, you're home. Located at the Towers in New Kingston, we are looking for strong community leaders who embody our 4 core values. If you are a positive person, honest, humble, dedicated, and fun to work with, we'd very much like you to become a member of our Work At Home team!
Onboarding & Customer Success Champion (Work from home)
Our Customer Support team is expanding!
We are looking for an amazing individual to join as our new Customer Success Champion and become a true advocate for our clients. This is a client-facing position and even though it’s remote, will require video communication on a regular basis, so please keep this in mind when applying.
Our Customer Success champ will know every detail about our platform and how our customers can use it to maximize its value. Besides just owning all that sweet knowledge, you’ll need to be able to communicate it, and educate our customers with ease. This is a technical role that demands a wide range of soft-skills and constant stellar communication with our clients, as well as our team.
Social Media Associates
NOW HIRING Social Media Associates for Spotify in Montego Bay. Chat, Email & Social Media interactions only; therefore, excellent grammar & typing skills are necessary. We offer competitive wages, benefits, and career growth.
Customer Service and Collections Representative
SUMMARY OF RESPONSIBILITIES:
The Customer Service and Collections representative will provide excellent service to the customer by phone, to educate them on any concerns/disputes that they may have on the services offered to the customer. Explain to the customer about the delinquency on the account and collect the required amount, process the payments along with explaining the benefits of paying and keeping the account in current standing.
JOB RESPONSIBILITIES:
Provides accurate resolution regarding problems/ credit terms with customer's account and payments. Must be willing to go the extra mile to work with the customer on payment options, payment plans and to appropriately escalate any dispute that the customer may raise Accurately documents all actions taken during each transaction with the customer as required. Must be willing to adhere to the shift schedule that is provided to them.
JOB REQUIREMENTS:
Word processing skills, ability to type up to 40 words per minute.
Minimum of four (4) CXC subjects including English and a numeric subject.
1 Year Customer Service experience or 1 year Collections experience and Familiarity with MS Windows, Office and Internet platforms. Flexible to work nights, holidays and weekends.
HOW TO APPLY:
Step 1:
Visit: http://jobs.sutherlandglobal.com/ListJobs/ByCountry/JM/
Step 2: Select 17001203 Customer Service and Collections Consultant and apply to that job posting .
INTERESTED APPLICANTS: Must possess Valid Jamaica Photo ID (Driver’s License, National ID or Passport); TRN; NIS; Passport Photo and Original Proof of Qualifications.
Smoothie Attendants
We are currently seeking Smoothie Attendants for a Juice Bar at a wellness center in Portmore Town Center- male and female applicants welcome Tel: 876-410-6935
starting salary is $8000 per wk.
Job description
• Make exceptional smoothies at a fast pace
• Have vast knowledge of smoothies and shakes
• Maintain cleanliness at all times
• Upsell smoothies with great add on's such as Multi Vitamins, Energy Boosters, and Protein
• Keep smoothie bar stocked and well prepared for business
• Treat customers with a big smile and encouraging words to promote regular return visits
Customer Contact Reps (CCR) Needed
In this role, Customer Contact Representatives (CCR) are responsible for getting in touch with customers interested in the services we/our clients offer. They will also be passing information along varies channels to different departments. CCRs will use dynamic communication strategies to help the customer on all aspects of the product/service offered optimizing sales opportunities and ultimately ensuring customer satisfaction. The CCR is a brand ambassador who plays a key role in delivering an exceptional professional and friendly service to all customers.
Location: Portmore, Jamaica
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, however other duties may be assigned.
Receives and responds customers providing world class customer service handling support call, order status, account inquires, and realizing new sales opportunities. Main activities include:
Provides support for customer service, sales or retention calls through various communication channels.
Creates an enviable customer service and sales environment based on strong ethics and the principles of integrity, honesty and respect.
Develops and maintains an in-depth and comprehensive knowledge of all client products, service requirements, and quality standards
Completes all realized sales opportunities and receives all required customer and/or payment information as appropriate to then transfer to other departments.
Presents customer-focused solutions in a both a timely and positive manner so as to address, influence, and resolve customer needs to their full satisfaction as well as balancing the impacts to the business.
Provides transparency in the various lines of support with representation that meets the needs of the client and their corporate customers.
Please Send all Resumes To: Careers@yardrive.com
Please Use CCR as your Subject When Responding.
Escalation Associate (Group Client Contact Centre)
The selected candidate will be charged with handling escalated complaints management designs within Sagicor’s Group Contact Centre, and will be expected to resolve client issues with a timely manner and within business service levels, identifying system areas causing client complaints and engaging the various client areas of the Sagicor Group to support their escalation and resolve processing to communicate the outcome of their research to Sagicor’s clients
*This position requires the flexibility to work outside of normal business hours, including holidays, nights, and weekends.
Key Duties and Responsibilities:
Ensure that all client escalations and complaints are managed to excellent professional standards and within Sagicor’s terms and service level
Engage different business areas geared at finding resolutions for varying client escalated queries
Identify and report systemic issues causing complaints to improve processes and products
Capture all client contact accurately and concisely within the data capture systems (e.g. Service Portal, etc)
Academic Qualifications/Specialized Skills/Competencies:
A minimum of an Associates’ Degree, in a business-related area, or another relevant discipline, from a recognized tertiary institution
At least 2 year experience in a contact centre role and/or in a contact centre setting
Customer service/sales background required
Experience working with projects and supervising personnel, preferred but not required
Certification on research methodologies and delivery would be an asset
Strong communication skills
Proficiency with personal computing productivity applications including Word, Excel and PowerPoint.
Good understanding of the company's products, processes (including call and/or administrative functions), operating platforms and applications
APPLY HERE by Tuesday, February 28, 2017.
Administrative Assistant
Sagicor Group Jamaica Limited is seeking to identify a suitable candidate to join our Group Client Contact Centre team
in the capacity of
in the capacity of
Administrative Assistant
The selected candidate will be responsible for providing administrative and clerical services in order to ensure effective and efficient management of duties assigned to the Contact Centre operations.
*This position may require occasional work outside of normal business hours.
Key Duties and Responsibilities:
Provide administrative/ clerical support to ensure that Client Contact Centre operations are maintained in an effective, up-to-date and accurate mannerProvide receptionist services for the Manager and Supervisory TeamProvide support to the Client Contact Centre Supervisory Team to ensure that Manager and supervisors are provided with the resources to make effective decisionsAssist the quality and workforce teams with related programme arrangements
Academic Qualifications/Specialized Skills/Competencies:
A minimum of an Associates’ Degree, in a business-related area, or another relevant discipline, from a recognized tertiary institutionAt least 1 year of experience in a similar roleProject Management experience preferred but not requiredStrong interpersonal skillsStrong written and verbal communication skillsStrong organisational skillsKeen attention to detailSound proficiency with personal computing productivity applications including Word, Excel and PowerPoint.
Deadline :Tuesday, February 28, 2017.
CUSTOMER SERVICE SUPPORT- EMPLOYEE BENEFITS
Allied Insurance Brokers (AIB) is seeking to recruit a highly motivated and customer service oriented individual to fill the position of Customer Service Support for its head office. A member of the Employee Benefits Department, the successful candidate will proactively handle the insurance needs of our clients through follow-ups and auxiliary services while using market and product knowledge ensuring Client satisfaction.
KEY RESPONSIBILITIES
Provide guidance to clients on health and life insurance benefits available and eligibility for same. Communicate all changes to clients in an accurate and efficient manner. Submit all claims with all relevant documentation, to insurers in a timely manner to avoid unnecessary delays. Vet documents received from clients/ insurers to ensure completeness and accuracy before dispatching.
QUALIFICATIONS
Passes in 4 GCE O’Level or CXC (General) subjects including English Language and Mathematics Working knowledge of the relevant classes of Insurance Two years experience in a customer service capacity within the Insurance Industry accompanied by good product knowledge
SKILLS AND COMPETENCY REQUIREMENTS
Excellent written and oral communication skills Exceptional interpersonal skills Must be able to handle multiple priorities and have good organizational skills Must be highly motivated, responsible and possess initiative Good working knowledge of computers and software Only shortlisted applicants will be contacted. APPLY HERE
KEY RESPONSIBILITIES
Provide guidance to clients on health and life insurance benefits available and eligibility for same. Communicate all changes to clients in an accurate and efficient manner. Submit all claims with all relevant documentation, to insurers in a timely manner to avoid unnecessary delays. Vet documents received from clients/ insurers to ensure completeness and accuracy before dispatching.
QUALIFICATIONS
Passes in 4 GCE O’Level or CXC (General) subjects including English Language and Mathematics Working knowledge of the relevant classes of Insurance Two years experience in a customer service capacity within the Insurance Industry accompanied by good product knowledge
SKILLS AND COMPETENCY REQUIREMENTS
Excellent written and oral communication skills Exceptional interpersonal skills Must be able to handle multiple priorities and have good organizational skills Must be highly motivated, responsible and possess initiative Good working knowledge of computers and software Only shortlisted applicants will be contacted. APPLY HERE
Customer service Representative
Photo Studio & Docu Centre located in Spanish Town is seeking for a customer service personnel to join our team. This role would be suitable for an experienced customer service person, with experience in Photo capturing, knowledge/experience of Photoshop and operating a Docu Centre would be an asset.
As the customer service officer, you will:
• Meet and greet clients and customers
• Respond to internal and external enquiries via email, phone and face-to-face
• Manage customer orders
• Provide customers with quotes and product knowledge
• Perform general administration tasks
• Support other coworkers
We are looking for someone who is friendly, smart, hardworking, able to multitask and thrives in a fast-paced environment.
Email resume to hrdrecruitment.abi@gmail.com
Secretary
Requirements
Minimum 4 CXC /GCE including English Language, IT/EDPM with 40-60wpm
Secretarial Training an asset
Apply to
The Chairman
c/o The Principal
Mount Alvernia High School
2 Queens Drive
PO Box 124
Montego Bay
Minimum 4 CXC /GCE including English Language, IT/EDPM with 40-60wpm
Secretarial Training an asset
Apply to
The Chairman
c/o The Principal
Mount Alvernia High School
2 Queens Drive
PO Box 124
Montego Bay
Customer CARE Specialist – Part Time
Are you a people person? Are you passionate about interacting directly with customers and helping to resolve their issues?
As a CARE Specialist, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class Service.
Your role will involve:
• Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
• Performing accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
• Using appropriate systems and available resources as necessary to assist in responding to each request
• Supporting and providing information to all internal and external customers in a professional and courteous manner
• Participating in cross-functional communications and meetings to support the team/domain/center
• Performing additional responsibilities as required
In return you will bring:
• Secondary level education with a minimum of 5 o’level subjects including English (grade 1 or 2), Mathematics or Principles of Accounts (grade 1, 2 or 3) and any 3 other subjects. Information Technology is a plus.
• At least one (1) year of customer service or sales experience
• Must be available to work between the hours of 4:00 PM and midnight, 7 days per week.
• Previous experience in a multi-channel customer service environment preferred
• Knowledge of and/or interest in internet/web technologies and social media
• Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
• The ability to provide excellent customer service while multi-tasking
• Excellent verbal and written communication skills
• The ability to learn new technology quickly and the ability to use multiple systems
Take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.
As a CARE Specialist, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class Service.
Your role will involve:
• Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
• Performing accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
• Using appropriate systems and available resources as necessary to assist in responding to each request
• Supporting and providing information to all internal and external customers in a professional and courteous manner
• Participating in cross-functional communications and meetings to support the team/domain/center
• Performing additional responsibilities as required
In return you will bring:
• Secondary level education with a minimum of 5 o’level subjects including English (grade 1 or 2), Mathematics or Principles of Accounts (grade 1, 2 or 3) and any 3 other subjects. Information Technology is a plus.
• At least one (1) year of customer service or sales experience
• Must be available to work between the hours of 4:00 PM and midnight, 7 days per week.
• Previous experience in a multi-channel customer service environment preferred
• Knowledge of and/or interest in internet/web technologies and social media
• Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
• The ability to provide excellent customer service while multi-tasking
• Excellent verbal and written communication skills
• The ability to learn new technology quickly and the ability to use multiple systems
Take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.
CUSTOMER SERVICE REPRESENTATIVE
Hinduja Global Solutions (HGS) is seeking to fill available Position of: CUSTOMER SERVICE REPRESENTATIVE to be a part of our growing dynamic team. Kingston
Primary Objective of the Job: To respond to customer queries and complaints.
Academic qualification and experience required for the job:
• 5 CXC (Grades I, II, and III or Cape (Grades I, II, III, IV, and V) including English Language and Mathematics or a Quantitative Subject. • TERTIARY EDUCATION WOULD BE AN ASSET • Customer service experience would also be an asset. Functional Skills: • Excellent telephone technique • Time management skills • Resilience and stress tolerance • Sales ability and persuasiveness • Excellent oral and written communication skills
Send resume to: simone.crewe@teamhgs.com. We thank all applicant for their interest but only shortlisted candidates will be contacted.
Primary Objective of the Job: To respond to customer queries and complaints.
Academic qualification and experience required for the job:
• 5 CXC (Grades I, II, and III or Cape (Grades I, II, III, IV, and V) including English Language and Mathematics or a Quantitative Subject. • TERTIARY EDUCATION WOULD BE AN ASSET • Customer service experience would also be an asset. Functional Skills: • Excellent telephone technique • Time management skills • Resilience and stress tolerance • Sales ability and persuasiveness • Excellent oral and written communication skills
Send resume to: simone.crewe@teamhgs.com. We thank all applicant for their interest but only shortlisted candidates will be contacted.
Assistant Customer Service Executive
FUNCTION: Logistics and Customer Service
REPORTS: Customer Service Executive
JOB PURPOSE
The role is expected to deliver Excellency in customer service as our volumes and customer base expands. The Assistant Customer Service Executive is responsible for ensuring that freights (road, ocean and air) move in a timely and cost-effective manner to consistently achieve a Perfect Customer Order of greater than 90%.
Of utmost importance also is developing and maintaining close relationships with regulatory bodies and third party service providers (Haulage Service Providers, Shipping Lines and Custom Brokers) and government agencies (Bureau of Standard, Jamaica Customs and Tax Authority of Jamaica) to ensure compliance to local and international laws governing movement of goods for sale (domestic and export).
RESPONSIBILITIES
CUSTOMER RELATIONSHIP MANAGEMENT:
Supports the creation of valuable business relationship with new and existing customers through the provision of optimum customer service. To maintain excellent customer relations with our Red Stripe’s domestic customer (CBL), Duty Free customers and assigned export markets - Heineken CSO’s/markets.
CUSTOMER SERVICE PLANNING:
Participate in regular review meetings with markets to discuss satisfaction rate, forecasts and targets, as well as future initiatives.
Participate in production planning meeting to gain insight into how plan changes will impact the order fulfillment process, specifically transportation (sea, road air) coordination, and act accordingly
SALES ORDER MANAGEMENT:
On a daily basis, manages the shipping logistics (freights, haulage et. al.) transactions of the order fulfilment process (as per assigned markets) by constantly communicating with Shipping Lines, Customs Brokers and the Haulage company to book orders, haul containers on-site for loading then returning same to the wharf in-time for sailing.
Prepares and obtain the necessary documents to move freight from Kingston Jamaica distribution facility to the designated destination ports (globally).
Coordinate with the Inbound Logistics Department to ensure the utilization of import empty containers for export is maximized.
Collaborate with the warehouse team to ensure workflow is fully synchronized to optimize loading of containers, reduction in service charges and ensure all anomalies are investigated and resolved in a timely manner to meet and exceed customer’s expectations.
Flag up gaps identified with the freight and logistics aspects of the process (to the CSE) which will negate us meeting the confirmed ETD per customer order.
Processing of sales order requests for FOC’s, Employee and Duty Free customers with 100 % compliance and accuracy as per standard operating order management procedures.
COMPLAINT MAGEMENT:
All complaints must be received and managed to resolution with strict adherence to the Consumer/Customer Complaints Management Process.
EMPLOYEE ENGAGEMENT:
Embraces the Heineken’s Vision, Values and Behaviors. Lead by example.
PROCESS CONTROL:
Ensure compliance to processes and standards governing all Outbound Logistics activities. Flag up gaps identified in processes to Customer Service Executive or Outbound Logistics Manager and make recommendation(s) for improvement.
SERVICE PROVIDER MANAGEMENT:
Assesses third party service providers performance against the relevant Service Level Agreements (SLA’s)
SAFETY HEALTH & ENVIRONMENT:
Ensure adherence to Heineken’s Life Saving Rules while ensuring full adherence and compliance by all contractors and visitors to the department. Ensures accurate capturing of data and support of the departments Aspect & Impact, HACCP, Food Safety Management Systems and CT-PAT protocols.
TRADE , CUSTOMS & EXCISE LAWS:
Develop, improve and maintain relationships with Customs, Excise and other Trade regulatory bodies to ensure compliance to local and international laws governing movement of goods for sale (domestic and export). Ensure management of all relevant documentation ensuring accurate records are kept for Customs & Excise purposes and local regulations are complied with (GCT, TCC etc.).
OPERATIONAL EXCELLENCE:
Drives a culture of continuous improvement and early adaptation to changes throughout the operation. Timely and accurate submission of reports and KPI data required to drive operational performance.
PROJECTS:
Excellence in execution of the Container Recycling Project objectives. Support the successful completion and or implementation of other projects.
COST AWARENESS AND BUDGETS:
Support the management of the Outbound Logistics budget. Initiate discussions with Line Manager and champion transactions, within scope, that will result in cost avoidance.
KNOWLEDGE & EXPERIENCE
Bachelor’s Degree in Business Administration, Logistics and Supply Chain Management or Operations Management
Professional qualifications: Customer Service Management.
At least 2 years business experience preferably in customer service/export documentation and shipping logistics.
In-depth knowledge of Trade, Customs and Excise Regulations
Working knowledge of SAP
Competent in manipulating Microsoft Excel, Microsoft Word and PowerPoint.
Application closes: January 20, 2017 APPLY HERE
Customer Service Representative
Main Responsibilities
- Meet and greet customers.
- Respond to internal and external enquiries via email, telephone and face-to-face.
- Provide customers with quotes and product knowledge.
- Update client databases.
- Support other departments.
- Stock and display merchandise on shelves and floor display.
The successful candidate will also have:
- Excellent communication skills.
- A warm, approachable manner.
- At least two years experience in a customer service position.
- Extensive experience using MS office software.
- Experience using database management systems
Required Qualifications & Skills
- Must possess 4 CXC or equivalent including Mathematics and English.
- Minimum 3 years working experience in similar capacity.
- Excellent oral and written communication skills.
- Team Oriented, customer focused and professional with a positive demeanor
- Application accompanied by Resumes should be submitted by Friday January 27, 2017 to 173 Hagley Park Road or email to
hr@hasjamaica.com.
SPECIAL NOTE FOR ELECTRONIC SUBMISSION—
The Subject of the email MUST identify the position being applied for.
Only short-listed applicants will be contacted
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