Job Description
Do you enjoy flexibility and the ability to work from home? Achieve Test Prep provides online prep exam courses to increase students’ likelihood of earning college credits via credit-by-exam. We are a fully virtual organization with all team members working 100% remotely.
Our Chat Support Reps provide support to customers chatting via our website, who require information about the company itself and how we can help them to pursue their career objectives, through higher education. They also ensure that they guide customers to the relevant departments in instances where they are unable to resolve any issues which are raised by customers. They spend their entire day handling chat messages from prospects and current customers, using appropriate scripts. May handle other related projects or tasks as necessary in between chats or turing times with lower volume.
Responsibilities:
Answer incoming chats in less than 30 seconds
Generate sales leads
Maintain a high level of competence by remaining abreast of any changes which will affect the customers largely
Provide excellent customer service on a consistent basis
Follow communication procedures, guidelines and policies
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the appropriate materials
Give appropriate solutions and alternatives to customers chatting in
Keep records of customer interactions, process customer accounts and file documents
File tickets for customers where needed or direct customers to the team which will be able to resolve their problems
Desired Skills and Experience:
Must be able to write fluently in English
Flexible time shifts are available Monday through Sunday
Location: Home-based outside of the USA
High School Diploma
Proven customer support experience
Chat handling experience is preferred
Typing speed of 35-40 WPM
Familiarity with CRM systems and practices
Must enjoy communicating with customers through online written chat
Excellent grammar and communication skills
Ability to multitask, prioritize, and manage time effectively
Why Work for Achieve Test Prep?
We believe our employees empower our company and are the reason for our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths.
Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam.
Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities. Does Achieve sound like the place for you?
