We are seeking (5) full time customer service agents that can speak perfect American English.

Agents will be handling customer queries via Emails, Live Chats and voice calls

* This will be a full time position, 40 hours per week fully so we are seeking committed professionals.
* Schedule may vary so flexibility is a must
* Opportunities for grow on the account.
* Must be very professional and punctual.
* Training will be paid.

Interested applicants MUST meet the following requirements -

1. Ability to speak English fluently.
2. MUST have experience with taking Live Chats and email support
3. MUST have DIGICEL high speed internet of at least 15mbps download and 5mbps Upload.
4. MUST have a fast and reliable computer with at least 4 to 8 gigs of RAM and a dual core CPU with clock speed 1.9Ghz or higher.
5. MUST have at least 2 years call center experience
6. MUST own a noise canceling call center style headset and have a extremely quiet workspace.

Interested applicants apply if you meet the requirements. APPLY NOW

CUSTOMER EXPERIENCE ASSOCIATE

Minibar Delivery is looking for Customer Support Associates who will play an integral part in building our brand. We seek people who possess excellent interpersonal and communication skills, sound judgment, and the ability to comprehend processes and procedures. We are quickly expanding and looking for talented and experienced individuals to join our team.

PRIMARY RESPONSIBILITIES (INCLUDING, BUT NOT LIMITED TO):

Manage large amounts of incoming calls, emails, and texts.
Demonstrate comfort and confidence handling customer and supplier concerns quickly and respectfully.
Manage time and multi-task effectively; be productive and work efficiently with other team members.
Diagnose and resolve technical problems with customers and suppliers.
Go the extra mile to engage customers.
Answer beer, wine, and spirits questions.

MINIMUM QUALIFICATIONS:

At least one year of experience with customer service.
Excellent verbal and written communication skills.
Ability to remain professional and courteous with customers at all times.
Ability to work evenings and weekends (or days or flexible depending on the role we are filling).
Flexibility to adapt to any environment.
Must have a high school diploma and be at least 21 years old.
Experience working remotely a plus.
Must be reliable, consistent, hard-working, and a team player!

Location: Remote

APPLY NOW

Virtual Experience Host (Remote)

Virtual Experience Host

This is a contract, freelance position requiring work outside of normal business hours. Any individuals or companies submitting a proposal for this role must qualify as either an independent business which will invoice us for services and/or an independent contractor with their own taxpayer ID number.

We are looking for an individual who wants to help a small business grow, somebody who can handle the below responsibilities, aligns with our values, and has the desire to operate as part of a team creating virtual experiences.

Our Values

We are people people.

We prioritize quality and integrity.

We are insiders.

We act with ownership and partnership.

We are explorers.

The Job Role

Our business was founded in 2014 as a travel company, offering small group tours (6-12 people) to

international destinations with a focus on culinary experiences with locals. With travel restrictions due to

COVID, the company has transitioned to virtual experiences, emphasizing cultural exchange through

our live, interactive cooking classes.

The company’s team includes the founder, a full time operations manager, five contractors who moderate our classes and assist with social media and marketing, and a few advisers.

This is a role to be a representative and ambassador of the business and brand by hosting our clients

through virtual online experiences, primarily cooking classes. This role incorporates hospitality, hosting,

and technology management. The role includes hosting and moderating cooking classes over Zoom,

engaging and interacting with clients online, supporting chefs with technical help, building relationships

with vendors and clients, and leveraging technology (primarily Zoom) to elevate the quality of experiences.

There will also be overlap in working on the overall business strategy with sales, marketing & operations

given that you would be a main contact for the customer and will have valuable feedback from your interactions and first-hand knowledge of experiences.

We are looking for somebody who thrives in social environments and engaging with others, is comfortable with technology, takes pride in their work, and enjoys operating as part of a team.

Responsibilities

● Hosting groups in a virtual environment

● Communicating (mostly via email, Whatsapp, and Slack) with vendors and back office staff

● Leading introductions, conversation, Q&A, and closing to create a welcoming environment for

clients

● Supporting chefs with technology help on Zoom - adjusting cameras, microphones, etc.

● Being prompt and accountable - both in communication and for scheduled events

● Problem solving customer issues as presented during virtual experiences

● Sharing stories and engaging clients in positive conversations

● Identifying individuals who may need extra attention and creating relationships of trust with

them

● Leveraging technology, especially features and functions in Zoom, to better the client

experience

● Communicating quality issues or customer service concerns with operations team

● Creating options for solutions to evaluate and an emphasis on problem solving

Qualifications and Skills

● Hospitality experience required - working in restaurants, hotels, or some other client-facing,

customer-service role

● Computer experience a must (this is most of the job)

o Typing at least 70 WPM

o Experience with Zoom or virtual meeting platforms required

o Comfortable navigating computer programs and web quickly and easily

o Proficient at communication via Whatsapp, Slack, email, and calendar

● High functioning multi-tasking ability; our hosts have to simultaneously manage:

o Chat in Zoom

o Listening to chef and fielding questions about recipes

o Watching people on Zoom to determine if they need help with pacing

o Highlighting and removing highlight on different screens

o Introducing and closing sessions with conversation

● Basic understanding of cooking principles such as:

o Cooking principles and kitchen environment

o Managing cooking class flow and time

● Obsessive attention to detail; takes pride in double-checking your work, and getting it right the

first time

● Adapts well to changing environments

● Creates creative solutions with a customer service focus in mind

● Loves people and enjoy socializing

● Engages people in conversation

● Picks up social cues and can read expressions easily and modify behavior and speaking to

adapt to others

● Passionate about customer experience and creating environments where others feel welcome

● Excellent written and verbal communication skills

● Welcoming of feedback and coaching, especially around delegated tasks so you can learn to be

more self-sufficient in decision-making

● Ability to maintain confidentiality is required

● Passionate about travel, culture, and cuisine

To Apply

Please send a resume or proposal, and brief statement about your interest to

annie@thetablelesstraveled.com. Please include answers to the following questions:

● Where are you located? At what times are you available to work in Pacific Time?

● What is your experience with Zoom?

● What is your experience in the hospitality industry?

No recruiters or agencies, please.

Customer Support Agent

Description:

Are you the person that friends and family turn to for help with their technology problems? Are you interested in learning something new every day and mastering new enterprise software products each look month?

Artist- Illustrator and/or Layout Artist

Artist- Illustrator and/or Layout Artist

Qualifications are ability and experience creating images, both technical and illustrative, based on verbal descriptions and/or rough go-by renderings; familiarity with and access to digital illustration and/or layout software including Adobe Illustrator. Ability to attend to detailed client specifications as well as meet aggressive deadlines are a must.

APPLY NOW

Semaphore is hiring a Remote Director of Content

Semaphore is hiring a Director of Content to lead its growing, globally distributed team into establishing a major publication for software developers.

Semaphore is a leading platform for testing and deploying code. Our customers are companies across more than 100 countries, from tech industry heavyweights to startups just about to make their dent in the universe. They all need their products to move as fast as possible — and Semaphore enables them to do that.

As a Director of Content, you will have an opportunity to direct Semaphore's content strategy as we significantly expand our reach. You will develop and manage a program that produces a consistent stream of excellent articles, ebooks, podcasts, and videos for developers.

The ideal candidate will have a background in editorial and marketing blended with technological savvy. This role requires an ability to understand software development concepts, be in tune with the latest technologies, and ensure that Semaphore publishes relevant and relatable content.

This is a remote position and we welcome candidates from anywhere in the world.

Responsibilities

Drive a content roadmap that establishes Semaphore as the place to go to learn about continuous software delivery.
Collaborate with Product Marketing to align the content calendar with product GTM; partner with Customer Success and Sales to develop sales content and understand target customers.
Lead a growing team of in-house and external authors committed to publishing a steady stream of content in various formats including articles, ebooks, whitepapers, podcasts, videos, and social media posts.
Recommend and implement best practices for distributing and optimizing content.
Analyze content performance and use insights to make better decisions.

Requirements

Experience working in a high-ranking position running content strategy and operations, preferably in a startup technology environment.
Experience in managing a team, and leading that team to the successful accomplishment of its goals, preferably in a remote-first environment.
Strong technological savvy and a keen interest in software development technologies.
Mastery of multiple formats and mediums: blog, podcast, video, social.
Analytic ability to interpret website, blog, and social media data in gauging the success of the business’s content and campaigns and communicate meaningful results to executives.
Experience in working remotely and thriving in asynchronous communication.
Nice to have: experience in SaaS or software development tools industry.

Benefits

Working at Semaphore

The impact of working on a product that's competing on a global market.
Join a small team of around 25 full-time people who love what they do.
A healthy 40-hour work week, friendly and supportive work environment.
Competitive salary.
Company retreats.
Space to learn continuously and choose the tools and equipment for your job.
Paid trips to conferences and books of your choice.
Interact with developers that use Semaphore and talk about the latest and greatest way to develop and ship software.
Paid membership at a fitness club of your choice.

Semaphore is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Salary and compensation

$40,000 — $100,000/year

APPLY NOW

Virtual Assistant , Work from Home

Looking for a personal online virtual assistant. Must know wordpress, mailerlite, teachable, optimizepress, stripe, paypal and social media.

Must be good at writing and confident to make and receive phone calls.

Must have a strong work ethic and be ambitious. Great opportunity to be part of a good company with mentorship provided.

Email resume to profitjumpstarter@gmail.com with title: VA JOB resume

Front Desk RECEPTIONIST (Kingston )

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Online Research & Data Entry Assistant (Contract)

We're looking to build a team of skilled research and data entry assistants to support Study.com's scaled email outreach effort to help get the word out about Study.com and our product offerings. Our ideal data entry assistants should be self-motivated and thoughtful with excellent research and critical thinking skills. They will be researching college and university sites to locate the best contact in charge of specific departments.

To help us build our library of contacts to reach out to, you will need:

To be very comfortable and strong at research and making quick judgement calls
A critical eye towards detail and care
To be able to work independently while remaining open and responsive to feedback
Mastery of the English language with complete fluency
Research or data entry experience is not necessary but is an excellent bonus for applicants

As a online research and data entry assistant, you will be responsible for:

Gaining deep understanding of the different departments of a college/university and accurately know which department to contact for a given project
Finding appropriate contact information and adding it into our online spreadsheet system

As a contract Online Research & Data Entry Assistant, you'll receive the following:

Reliable Payments: Timely, reliable payments twice a month
Independence: No waiting, no assignments, and a large library of projects for you to work on
Flexibility: Work from anywhere, at any time, completely online
Supportive Staff: Access to a supportive in-house team to answer your questions.

APPLY NOW

Customer Champion Team Lead (WorkFromHome)

APPLY NOW

Customer Support Agent (Work from home )

Apply now

You’ll be tasked with answering customer questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Tasks include:

Diagnose and solve the customer's’ problems
Communicate effectively via email and chat with our customer
Coordinate effectively with peers and your manager
Contribute to a high-performance and friendly workplace culture

Requirements

All levels of experience welcome!

What we're looking for:

Excellent written and verbal English communication skills
Strong problem-solving skills
Team player

Benefits

The flexibility of working from home without having to go to the office
Work with clients in the USA, EU and elsewhere
Extensive opportunities to learn from, and work with, high-performing colleagues
Career opportunities! We're a fast growing startup with roles and positions to grow into

If this sounds like you or someone you know, the application link is below! Apply now!