Influx is a fully remote, global leader in ‘Support as a Service,’ elastic, pay-as-you-go support teams.
Influx is a high-growth company with operations across the globe. We are passionate about efficiency in delivering customer support for our clients and we welcome others with the same passion for streamlining processes to join us.
Job Summary
As an efficiency-driven Delivery Director, you will lead our American team of 500+ people! In our high-growth environment, you will develop and deliver a strategy for maximizing revenue expansion and minimizing leaks. You will proactively manage expectations and address issues promptly by maintaining a
high-performing team.
Key Responsibilities
● Creating proactive plans and strategies to ensure your organization meet growth targets in all
aspects, foreseeing potential obstacles and opportunities long before they arrive
● Setting the vision for the team and consistently delivering high-quality services for the client by
ensuring the operation is running smoothly and continuously improved.
● Build and maintain a high standard organization team member by selecting people and testing their aptitude, manage, coach and develop a number of senior staff, with a focus on managing employee performance
● Establish critical success factors for the team and ensure the team has a plan in place to achieve the success factors.
● Accountable for exceeding profitability targets plus accurate and timely forecasting and reporting of progress variables.
● Motivate and empower teams to create a positive and creative culture for your team to
collaborate, perform well, continue to learn and grow.
● Drive future growth by matching the career development forecasts to growth in sales and revenue to ensure there’s enough talent for growth needs.
● Liaising with other delivery directors to ensure continuous communication.
● Drive results collaboratively with other parties (HR, Sales, etc)
What we are looking for:
● 7+ years experience in managing managers and a span of control of more than 1000 preferably in the BPO or logistics industry. A master’s degree is an added advantage.
● Strong Leadership, communication, and interpersonal skills with the capability of leading direct and matrix teams in a fast-paced startup environment.
● Experience in a Customer Success, or similarly focused environment, would be beneficial but candidates displaying the right attributes will also be considered.
● Proven record in delivering an end to end multi-year transformation programs with multiple workstreams.
● Experience in turning ideas into services and delivering them into markets and managing them excellently.
● Experience working in a fast-paced and hands-on environment (experience in a start-up is an advantage)
● Knowledge of P&L management, forecasting process and activities, people management principles, professional development, progression planning, and talent management.
What We Offer
● A work-from-home arrangement, which provides some flexibility to a degree
● An international team that embraces a growth mindset as well as the importance of coaching. You will grow with us!
● A set of international clients with high standards of excellence
● A growing company (and industry), which poses challenges as well as opportunities
About Influx
● Our 24/7 on-demand support service guarantees response times and coverage. We can troubleshoot and solve customer problems in under one hour, every hour of the week.
● Our head office is in Melbourne, Australia, and we have more than 900 staff located around the globe.
Feel free to give us a visit at www.influx.com!
