Job Description
We are actively recruiting for several Chat Representatives to support the growth of ‘We are Working’, a B2B outsourcing brand.
Our Chat Support Reps provide support to customers chatting via our website, providing financial information as well as information about the brand itself. Chat Representatives may handle other related projects or tasks as necessary in between chats or during times with lower volume of activity.
Responsibilities:
Answer incoming chats in less than 30 seconds
Maintain a high level of competence by remaining abreast of any changes which will affect the customers largely
Provide excellent customer service on a consistent basis
Follow communication procedures, guidelines and policies
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the appropriate materials
Give appropriate solutions and alternatives to customers chatting in
Keep records of customer interactions, process customer accounts and file documents
Desired Skills and Experience:
Must be able to write fluently in English
Associate degree or Bachelor's degree in a Business-related field (Finance/Economics/Accounting) or three years of conclusive experience
40+ hours per week, fixed schedule: Monday through Friday 9 am - 5 pm Eastern Time
Location: Home-based outside of the USA
Proven customer support experience
Chat handling experience is preferred
Typing speed of 35-40 WPM
Familiarity with CRM systems and practices
Must enjoy communicating with customers through online written chat
Excellent grammar and communication skills
Ability to multitask, prioritize, and manage time effectively
Why Work for Achieve Test Prep?
We believe our employees empower our company and are the reason for our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths.
Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam.
Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities. Does Achieve sound like the place for you?
