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Call Center Representative (REMOTE)
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Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Chat Customer Support
Chat Customer Support - English (4095)
Remote - LATAM, Remote - Jamaica, Remote - PhilippinesJoin the Mods – New Mods /Contractor /Hybrid
ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Chat Customer Support!
Do you have a Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.
For this project, ModSquad is seeking extremely communicative and motivated Mods with a can-do attitude, who are willing to go above and beyond.
Project Hours (All Times Pacific):
Chat: 24/7
Seeking mods with at least 10 hours of availability on weekend afternoons
Hourly Rate:
To be discussed in the interview phase
Commitment:
20 hours per week (more than 20 hours is also welcomed!)
90 days (as needed)
Language:
English
The Ideal Mod:
Has strong customer service experience
Has excellent written and verbal communication skills
Has experience providing support with the following: cancellations, refunds, billing and payment questions, minor technical issues (cannot login, video issues, audio issues)
Is fully flexible and has at least 20 hours (or more!) of availability each week during the desired times
Can begin orientation ASAP if needed
Has experience working a multilingual, busy team, and in a very busy call center environment
Is willing to install ModSquad security software on their work computer and a 2FA app on their phone (Duo Mobile)
Has excellent English & spoken competence, and previous experience providing support in English
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate - Discussed during your first interview
Paid orientation
WorkSpace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
Willingness to install MSQ security software and 2FA app on phone
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world
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