Virtual Appointment Setter
About the Company:
Our client is a fast-growing home services provider in the pest control industry. They are committed to delivering timely and professional solutions to residential customers across the Los Angeles metropolitan area.
Job Description:
Our client is seeking a highly dependable and organized Virtual Appointment Setter to handle inbound phone calls and schedule service appointments. This is a full-time, entry-level position designed for individuals who can deliver excellent customer service, accurately input information, and manage scheduling using internal software. No sales involved.
Responsibilities:
• Answer inbound customer calls promptly (ideally on the first ring).
• Identify whether the caller is an existing or new customer.
• Gather caller information and understand their service request.
• Use scheduling software to determine technician availability by location and time.
• Offer appointment time slots and finalize bookings based on caller availability.
• Collect and input caller information including full name, email, and property address.
• Accurately input appointment details into the internal calendar system.
• Route calls or take messages when necessary for follow-up by other team members.
• Ensure no customer call goes unanswered during working hours.
Required Experience and Qualifications:
• Prior experience in customer service, call handling, or administrative support is preferred.
• Clear and professional verbal communication skills in English.
• Ability to follow a standardized intake script and scheduling process.
• Strong attention to detail and ability to enter accurate information quickly.
• Reliable internet connection and a quiet environment suitable for professional phone interactions.
Preferred Skills:
• Familiarity with scheduling or calendar management software.
• Experience working remotely in a customer service or virtual assistant role.
• Basic understanding of geographic areas in Los Angeles is a plus, but not required.
Personality:
• Friendly, patient, and customer-oriented.
• Punctual and dependable with a strong sense of responsibility.
• Able to handle repetitive tasks efficiently without loss of focus.
• Willing to be trained and follow structured processes.
Software & Tools:
• Internal scheduling/calendar system (training provided).
• Phone system or VoIP software (provided by client).
• Basic office suite or email platform for occasional follow-ups.
English Level:
C2
Schedule:
Full-time: 9-5 PST.
Salary & Benefits:
• Payment in USD or Local Currency according to candidate's preference.
