Summary : QA Leaders are responsible for monitoring the activities of QA Lead Interns. A QA Leader must be able to develop the first level leaders of Etech Insights by giving timely guidance, coaching and regular feedback. They would be part of the development sessions or one-to-one discussions which the first level leaders are having with Team Members to develop their leadership skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Will initiate launching of audit process for new campaigns as assigned by Project Lead/Account Leader.
· Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
· Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
· Design Audit Forms, get it approved by Ops and Client and place it online in QEval.
· Initiate MI/BI studies as and when required.
· Take initiatives for process improvement.
· Will possess overall knowledge of all the campaigns audited by Etech Insights.
· Periodically monitor utilization, audit accuracy etc of the QA team.
· Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
· Maintain minimum 95% schedule adherence of self and the team.
· Will act as role model for Leaders and Team Members of internal and external departments.
· Must be accessible, available and flexible with shift timings.
· Have an open attitude and avoid discounting, dismissing, or minimizing questions
· Maintain personal and professional boundaries, but avoid being distant or unapproachable
· Always lead by example
· Adhere to the policies and procedures of Etech
· Provide excellence when communicating with customers (internal and external).
· Be flexible in an environment by championing and embracing change.
· Create a spirit of mutual learning, trust and respect
Ability to: Communicate well in English (written and verbal) and lead a team of first level leaders of Etech Insights.
EDUCATION and/or EXPERIENCE:
General Education Degree or two- three years related experience and/or training; or equivalent combination of education and experience.
