$10/hr
KEY RESPONSIBILITIES
Candidate responsibilities:
Provide “white glove” level service to high-class consumers via telephone to help them with the purchase journey
Call customers to schedule appointments and other follow up steps or events with other stakeholders
Maintain updated customer information by performing diligent data entry in the systems
Work an 8-hour shift with a 30-minute break, in tandem with the concierge team through Skype
Manage large amounts of inbound and outbound calls in a timely manner
Follow call center “scripts” when handling different topics in a friendly way with clients
KEY RESPONSIBILITIES
Candidate responsibilities:
Provide “white glove” level service to high-class consumers via telephone to help them with the purchase journey
Call customers to schedule appointments and other follow up steps or events with other stakeholders
Maintain updated customer information by performing diligent data entry in the systems
Work an 8-hour shift with a 30-minute break, in tandem with the concierge team through Skype
Manage large amounts of inbound and outbound calls in a timely manner
Follow call center “scripts” when handling different topics in a friendly way with clients
CANDIDATE REQUIREMENTS
Candidates requirements
Must be 18 years of age or older
High School Diploma or equivalent
Perfect English - American Accent, Excellent English grammar in both speaking and writing
Minimum 6 months of experience working as a customer service agent in consumer sales
General computer skills, ability to type, navigate the Internet, use Skype and Microsoft or Google platforms
Flexibility to work during different shifts, ie also during evenings, nights and weekends
Reliable high-speed Internet and own computer with a microphone
Quiet setting with little to no background noise to perform calls
Nice to have
Candidates requirements
Must be 18 years of age or older
High School Diploma or equivalent
Perfect English - American Accent, Excellent English grammar in both speaking and writing
Minimum 6 months of experience working as a customer service agent in consumer sales
General computer skills, ability to type, navigate the Internet, use Skype and Microsoft or Google platforms
Flexibility to work during different shifts, ie also during evenings, nights and weekends
Reliable high-speed Internet and own computer with a microphone
Quiet setting with little to no background noise to perform calls
Nice to have
- Some college, college in progress, or a college degree
- Fluency in Spanish, Canadian French or Chinese
- 1+ years working in a call center
- Ability to work 8 hours a day, for a total of 40 hours/week, sometimes in the evening and weekends since the company is providing service 24/7. Shifts are scheduled in US Eastern Time Zone.
