REMOTE – REMOTE /
OPERATIONS /
FULL-TIME
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Peerspace is on a mission to bring people together. Our marketplace uncovers the world's most unique spaces — such as lofts, rooftops, and photo studios — and opens them for people to book almost any activity. With Peerspace, guests have hosted weddings, photo shoots, team meetings, and more. In total, over 5 million people have attended a Peerspace booking, and we're looking for people who want to help us reach the next 50 million.
Peerspace is looking for a customer support and escalations professional to join the growing Operations Team. This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us. Our team drives revenue and makes an immediate impact on our product through customer insights.
Opportunity:Provide friendly and efficient service to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking experienceIdentify and execute on opportunities to surprise and delight our hosts and guestsYou will serve as a first point of contact for onboarding hosts or recommending locations and services to guestsEngage customers thoughtfully and professionally via existing and support channels (phone, email, live chat, etc.)Drive improvements in the customer experience and our internal workflow
Requirements:A passion for problem solving, interacting with customers, and teaching best practices to others on the teamExceptional oral and written communication skillsStrong interpersonal skillsComfort in prioritizing across potentially competing opportunities / demandsTechnical aptitude and the ability to pick up new technology quicklyBachelor's degree from an accredited University
Bonus Skills:Enthusiasm for and experience with improving customer satisfaction and loyalty across broad functional areas and diverse geographies.Familiarity with CRM systems (i.e. Zendesk, Salesforce IQ, Salesforce)Previous, demonstrable experience with crafting online help resourcesPrevious experience with salesEvent planning skills
The annual hourly range for this role is $23.00-$25.00 per hour. The actual hourly amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data.
Perks:
● Competitive salary with employee stock options and access to 401k and FSA/HSA
● Medical coverage subsidized by Peerspace
● Dental, vision, and disability coverage provided at no cost
● Take-it-when-you-need-it vacation and sick days
● $500 annual professional development allowance
● 20% discount on all Peerspace booking
We are a remote first company and offer the following perks to ensure our team members have a comfortable and productive working experience:
Apple laptop, 4K display, and stipend to setup home office
Monthly cell phone and internet credit
Coworking membership (in lieu of home office)
Quarterly in-person offsites and events for all team members (in Peerspace locations, of course)
About Us:
Peerspace is a community marketplace that makes planning gatherings - starting with finding the perfect space - simple. Whether it’s a loft for a party, a rooftop for a film shoot, or an art gallery for a meeting, Peerspace empowers people to create one-of-a-kind experiences at any price point. As a community marketplace, Peerspace makes it easy for individuals and businesses to monetize their underused space and share it with an audience of millions.
Founded in April of 2014, Peerspace is headquartered in San Francisco, with offices in Los Angeles, New York, and Chicago. The company’s investors include Foundation Capital, Structure Capital, Red Bridge Partners, and 31VENTURES.
