Job Title : Team Leader
Location : Montego Bay
Do you have a successful track record of motivating Sales Teams?
Do you have 3-5 years of Customer Service/Sales Call Center supervisory experience?
Do you have experience leading a team of online chat call center agents to success?
Are you looking for a dynamic growing company to work for?
Are you able to work Sunday 7-4 and Monday thru Wednesday 12-10pm or Sunday 7-4pm and Monday thru Thursday 1-10pm?
Summary:
Coaches and develops team of approximately 10-15 Click2Chat call center agents/representatives to achieve their individual performance goals as well as team goals.
Location : Montego Bay
Do you have a successful track record of motivating Sales Teams?
Do you have 3-5 years of Customer Service/Sales Call Center supervisory experience?
Do you have experience leading a team of online chat call center agents to success?
Are you looking for a dynamic growing company to work for?
Are you able to work Sunday 7-4 and Monday thru Wednesday 12-10pm or Sunday 7-4pm and Monday thru Thursday 1-10pm?
Summary:
Coaches and develops team of approximately 10-15 Click2Chat call center agents/representatives to achieve their individual performance goals as well as team goals.
Sets expectations and leads team to achieve performance goals as established by leadership.
Supervises the daily activity of team by monitoring, coaching, motivating and developing each team member to ensure chat quality, sales techniques and compliancy guidelines.
Interviewing, hiring and discipline at necessary.
Administers Performance Management Process as needed to develop agent performance and behavior.
Flexible work schedule is a must
Supervises the daily activity of team by monitoring, coaching, motivating and developing each team member to ensure chat quality, sales techniques and compliancy guidelines.
Interviewing, hiring and discipline at necessary.
Administers Performance Management Process as needed to develop agent performance and behavior.
Flexible work schedule is a must
Required Experience/Education:
3-5 yrs minimum experience Call Center Customer Service/Sales Experience
5 years of Supervisory Experience
Proficient Excel skills
Proven track record of motivating and coaching Sales Teams
High School Diploma/GED
Preferred Experience – Click2Chat / Online Chat
Why Etech?
Health, dental, vision insurance
Child care reimbursement
401K Plans
Great team environment
Career advancement opportunities – Did you know 90% of our leaders are promoted from within?
https://www.etechgs.com/careers/team-leader/
