We are a leading Customer Experience Agency that provides fast-growing e-commerce brands with a full-service solution for their Customer service needs.
Our fast-growing Customer Experience Team with over 150 E-Commerce clients (and counting) is looking for skilled and motivated Customer Experience agents, just like you, to assist our amazing clients with Email, Live Chat, and Phone Support.
Qualities we are looking for:
Team player who is growth-driven, positive, and open-minded
Passion for helping others
Passion for learning and self-improvement
Committed to working in a long-term position with growth potential
Someone who is able to work with minimal supervision and still do great work
Someone who is committed to showing up each day with a willingness to learn and improve their skills
Someone who will not have attendance issues, is prompt to meetings, and is willing to contribute and share feedback to help their client and other team members
Someone who is willing to go the extra mile for their client and their customers
Someone who is solution driven and provides suggestions whenever they have questions
Someone who does not make excuses and takes ownership of their actions
Someone who is willing to accept constructive feedback and improve to be a better version of themselves
Our Perfect Candidate has:
Minimum of 1 year of Customer Service Experience preferred
Strong communication skills - both written and verbal
Strong command of grammar
Strong critical thinking skills
E-Commerce experience is a PLUS!
Adaptable to changes in the work environment
Competitive and enjoys a fast-paced customer service environment
Reliable Internet Connection (Backup ISP is also required!)
Reliable Working PC
Experience using Shopify, BigCommerce, and/or Amazon is a plus but not required.
Experience using Gorgias, Zendesk, Freshdesk, Intercom, and/or G Suite is a plus but not required.
Must be able to communicate via Zoom Video, Phone, Slack, and Email.
Phone, Email, LiveChat, and SMS Support is a plus!
Exceptional Time Management and Organizational skills
Experience with CRM/Helpdesk Platforms and E-commerce Softwares (Gorgias, Zendesk, and Shopify experience is a plus!)
Here is a glimpse into a typical week on the job:
Represent and convey your client’s brand/company!
Create solution-based emails and live chat messages in response to customer tickets/inquiries.
Work independently; manage time and multi-task.
Communicate regularly with client(s), team, and management using Slack and Email
Convey solutions and ideas to your client that will better their business and Customer Service Experience!
Attend team meetings to check in with client(s) and fellow team members
Work Hours:
Full-Time Positions available
Typical Working Hours: 9 AM - 6 PM EST
Weekdays
Compensation/Perks:
$4USD/hr Voice & $3USD/hr Non-Voice
Christmas/13th month Bonus
Performance & Recognition Bonuses
Paid Vacation Days, Holidays, and Sick Leaves
Work from the convenience of your home
** How To Apply **
1. To apply, Copy & Paste the following link to your web browser: https://bit.ly/TalentPopApplicationForm
2, Use JAM as your application code.
2. Upload your Cover Letter, Resume and submit the application to the best of your ability.
