Part-Time Customer Support Agent
We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone. We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career. We are actively looking to hire a qualified candidate to help grow and improve customer success. The Customer Service Agent position is designed to help new and existing clients by producing seamless and professional customer service.
Requirements:
Fluent in English, both written and spoken.High school diploma, general education degree or equivalent.Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms1-2 years of experience in Customer SupportExperience with in-bound and out-bound calls and emailsExperience using ZendeskExperience working remotely is a plusHave handled customer support needs of US/UK clientsCan work with minimum supervisionOpen to working in shiftsHas a conducive remote working environmentHas a stable internet connection, hardware, and power – with backups in case of of outages
Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers at all times.Respond promptly to customer inquiries.Communicate with customers through online portals/systemsAcknowledge and resolve customer complaints.Serve as a product expert to support customer needsProcess orders, forms, refunds, and requests.Keep records of customer interactions, transactions, comments, and complaints.Communicate and coordinate with colleagues as necessary.Ensure customer satisfaction and provide professional customer support.Provide amazing customer service.
System Knowledge/Experience:
ZendeskGorgiasLiveChatShopifyHubspotHelpScout
Equipment:
8gb RAM and Core i3 above or equivalent processor (required)Stable internet connection - 15 +mbpsHas a stable internet connection, hardware and power – with backups in case of outages
Benefits:
Remote (Work from Home) setupPaid time off (Annual leave) and Sick LeaveMaternity LeaveOnline/virtual Upskill and Knowledge sharing sessionsOnline / Virtual social events daily (Fitness Class, dance class, Coffee breaks, Karaoke and Café Friyay)Health Stipend
