Job Title: Operations & Sales Assistant
About the Company:
Our Client operates in the service industry, focusing on cleaning and engineering solutions. They provide high-quality service to their clients while expanding their operational capabilities.
Job Description:
This versatile role blends administrative support, light sales/closing activities, and operational management. The ideal candidate is intelligent, coachable, and eager to grow into greater responsibility as the company expands.
Responsibilities:
• Handle incoming client calls and emails, providing accurate information or directing them appropriately.
• Manage CRM and scheduling platform (Booking Koala) for the cleaning business, ensuring smooth operations between clients and service providers.
• Oversee and support cleaners, addressing operational needs and maintaining service quality.
• Perform light cold calling and outreach to potential partners or contractors (5–10 calls per week).
• Follow up with pre-qualified leads and assist in closing sales for cleaning and engineering services.
• Support administrative tasks such as scheduling, reporting, and client communication.
• Grow into a supervisory role as the business expands and additional assistants are hired.
Required Experience and Qualifications:
• Strong verbal and written communication skills in English.
• Ability to learn quickly and adapt to new systems and processes.
• Comfortable handling both administrative and sales-related tasks.
• Available to work part-time initially, with potential to grow into full-time.
Preferred Skills:
• Experience in operations, customer service, or sales support.
• Familiarity with CRM or booking platforms.
• Background in service-based industries (cleaning, home services, or similar) is a plus.
Personality:
• Intelligent, coachable, and ambitious.
• Proactive and adaptable, willing to balance multiple tasks.
• Strong work ethic with the ability to manage fluctuating workloads (some weeks light, others heavier).
• Professional phone presence and client-facing demeanor.
Software & Tools:
• Booking Koala (cleaning business platform).
• CRM systems for client and lead management.
• Email and phone communication tools.
English Level:
C2, Native
Schedule:
9-5 PST
Policies:
• Working hours: Flexible. Some weeks 5h, other weeks up to 50h. Initial plan is part-time, with possibility to grow into full-time. Min: ~20h/week. Max: ~40–50h/week depending on business needs.
• Expenses for licenses: NO – none required.
• Expenses for equipment: NO – candidate uses own equipment.
• PTO (Paid Time Off): NO – not defined yet.
• Paid Holidays: None defined.
• Sick Leave: Not defined – to be addressed case by case.
• Paid lunch hour and Breaks: NO – not specified.
• Unpaid leave: YES – possible, flexible, but case-by-case approval.
Compensation & Benefits:
Role starts as part-time at 7–9 USD/hour with strong commissions. Mix of salary and commission, with strong earning potential from commission structure. Payment in USD or Local Currency according to candidate's preference.
APPLY HERE
We would like to thank all applicants, however only those who qualify for an interview will be contacted. .
