Do you enjoy flexibility and the ability to work from home? Achieve provides online prep exam courses to increase students’ likelihood of earning college credits via credit-by-exam. We are an entirely virtual organization with all team members working 100% remotely.
Achieve is currently seeking several Collections Representatives to be part of an energetic and positive team of committed professionals dedicated to assisting the Collections Department primarily with Collections while delivering exceptional customer experience in an online environment and positively representing the Achieve brand.
Responsibilities
Making outbound calls to customers to deal with account issues such as past due amounts, payment arrangements, updating payment information
Answering incoming questions from customers with questions about their account,payment, payment method
Analyzing, interpreting and communicating financial information
Receiving checking and solving customers complaints
Assisting in maintaining and monitoring electronica data for customers
Desired Skills and Experience
Must be able to write and speak fluently in English & have superior phone etiquette skills
Exceptional listening and negotiation skills
Must be highly motivated and eager to earn hourly rate plus commission
High School Diploma (graduate) or 1-3 years of conclusive experience
At least 1 year of Collections experience
Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals.
Experience handling difficult and irate customers
Problem-solving, critical thinking and decision making skills
Comfortable working with Google Suite products
Data Entry accuracy
Proficient in basic math skills
Job Details
Type: Full-Time
Schedule: Monday through Friday 12 pm - 8 pm EST and Saturdays 9 am to 1 pm EST.
