THE RIGHT CANDIDATE WILL:
Be responsible for the overall operations of gaming and bar floor for the shift to which they are assigned.
Manage special events, promotions and available company items.
Keep abreast of information pertaining to gaming operations and marketing events and be able to deliver said information to appropriate persons.
Be responsible for the reconciliation of all cash collected and paid out.
Ensure the company’s policies and procedures are adhered to.
Perform administrative activities such as maintaining information files and processing necessary paperwork.
Communicate with supervisors, peers, or subordinates by providing accurate information by telephone, in written form, e-mail, or in person. This may also include resolving conflicts and negotiating with others within reason.
Train and teach others when necessary.
Delegate tasks to staff during shift and in your occasional absence.
Follow the chain of command within the organization and reporting to the necessary managers when issues arise
QUALIFICATIONS AND EXPERIENCE
Bachelors Degree – preferably in Business Management or any other related field
Familiarity with the Betting Gaming and Lotteries Commission's regulations would be an asset
Familiarity with The anti Money laundering prevention procedures would be an asset
At least 2 years experience in a team leading position
Familiarity within the field's concepts, practices, and procedures.
A certain degree of creativity and latitude is expected.
OTHER REQUIREMENTS
THE RIGHT CANDIDATE MUST BE:
Organized
Professional/Discrete
An excellent Communicator – both written and oral
Service Oriented
Of good Interpersonal Skills
Excellent at Time Management
A Critical Thinker
Flexible in Availability
A Team Leader
The Floor Manager will effectively manage activities related to the gaming lounge and bar operations on a daily basis, as well as all staff on his/her shift by providing direction and enforcing house rules. The Floor Manager is a liaison between the guest, gaming floor and the bar. He/she interprets the customer's needs and ensures total customer satisfaction and operational efficiency. They also ensure compliance with the company’s policies and procedures.
Email: splummer@choicebusinesssolutions.net
