Title - Software Implementation Onboarding & Trainer
About Us:
Selly Automotive is the fastest growing provider of CRM (Customer Relationship Management) technology for used car dealerships in the United States and Canada.
Many used car dealerships today leverage cumbersome and expensive legacy technology to manage their sales processes. Selly provides these dealers with an elegant, cost-efficient solution that seamlessly integrates with their existing tools and processes to expedite deal closure and help them sell more cars.
As we expand and grow our platform we want to become the market leader in our segment of the automotive software space and build a strong implementation team to help support our ambitious business goals.
About the role:
You will perform project tasks such as system configuration, training, documentation and customer follow-up. You will handle a number of projects simultaneously, providing expert recommendations for Contact Center Solutions in a technical or consultative role.
Responsibilities:
Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously
Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations
Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment
Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients needs is imperative
Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others
Must be a strategic thinker; able to understand the Big-Picture; able to think quickly and adeptly while solving complex problems
Requirements:
3-5 years of experience working on customer support/success for a B2B Software product.
Strong American English phone presence is required with experience dealing with US customers
Tech Stacks:
Zendesk
Hubspot CRM
Trello
Join.me
There is a lot to learn here at Selly. Our most successful customer implementation managers spend their time continuously developing their knowledge of technology, the used car industry, and the Selly CRM product. The customer service position at Selly is a critical component of our company. It is vital to our recipe for success and integral to our Selly team. If you are interested in a career move with a fast-growing, high tech company then apply today.
Submit your resume and application letter to careers@joyfulcustomers.com
