Job Description
Do you enjoy flexibility and the ability to work from home? Achieve provides online prep exam courses to increase students’ likelihood of earning college credits via credit-by-exam. We are a fully virtual organization with all team members working 100% remotely.
We are currently seeking a Finance Customer Service Representative dedicated to assisting customers with financial options for their courses. Team members are expected to provide a high level of customer service in an online environment, upsell courses when needed, and positively represent the Achieve Test Prep brand.
Responsibilities:
Analyzing, interpreting and communicating financial information to customers
Answering incoming questions from customers with questions about program, courses and financial options
Making outbound calls to customers to deal with account information (transcript reviews, financial options, course additions/removals)
Receiving and checking customers complaints
Desired Skills and Experience:
Must be able to write and speak fluent English
Full-time position with a set schedule. Scheduled shifts available between 8 am - 9 pm Eastern Time, from Monday to Saturday
High School Diploma (graduate) or 1-3 years of conclusive experience
Excellent communication and attention to detail skills
Sales and retention experience is a plus
Why Work for Achieve Test Prep?
We believe our team members empower our company and are the reason for our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths.
Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam.
Team member engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities. Does Achieve sound like the place for you?
To apply, please complete our online application and screening questionnaire.
