About Influx –
Influx is the world’s first and largest ‘on demand’ support provider, delivering fast and highly-effective support experiences, 24/7. Our head office is in Melbourne, Australia and we operate out of 8 countries (including Jamaica) with over 750 team members, located around the globe.
Influx builds full-service support teams that provide support as a service for brands and tech companies. We value our team members, and boast a culture of diversity and inclusion, in an environment that fosters professional development.
We’re looking for:
DELIVERY MANAGER (remote) – To drive teams to consistently achieve results through building client confidence and exceptional people management.
Key Responsibilities:
Manage a minimum of 30 team members
Consistently deliver services that exceed client's expectation
Foster an environment that supports teams working productively and excellently
Build proactive communication and drive results collaboratively with other DMs and stakeholders
Contribute to expansion whilst minimizing revenue leakage
Ability to form effective plans and roadmaps
Managing a complex team containing various roles
Key Deliverables:
Consistently improve expansion + contraction + churn
Maintain client satisfaction (NPS)
Maintain Delivery Unit and Employee margins
Onboard new clients effectively
Manage people well
What you’ll need:
· High quality internet connection
· Exceptional people management skills
· Excellent communication skills
If you’re an experienced executive who can deliver the above and much more, who’d like to join an international team and do awesome things from the comfort of your home – let us know!
