Part-Time Customer Service Representative
Description
We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.
We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.
We are actively looking to hire a qualified candidate to help grow and improve customer success. The Customer Service Agent position is designed to help new and existing clients by producing seamless and professional customer service. The successful candidate is someone who has great analytical and comprehension skills, a Great understanding of technology, and technical background in his/her work experiences.
Requirements
1. Technical support experience (more web-based and less of an IT service desk-hardware)
2. Experience providing support to a saas company
3. Experience with omnichannel platforms (Zendesk, Gorgias)
4. Familiar with HTML or willing to learn
5. Problem-solving skills
6. Eager to learn
7. Detail-oriented
8. Ability to ask good questions and take initiative
9. Comprehensive (can read between the lines, understand context clues, see the big picture, etc)
10. 8GB RAM and Core i5 above or equivalent processor (required)
11. Stable internet connection - 15 +mbps
12. Has a stable internet connection, hardware, and power – with backups in case of outages
Responsibilities
1-2 Years experience as a customer service agent in the contact centre/BPO industryMaintain a positive, empathetic and professional attitude toward customers at all times.Respond promptly to customer inquiries.Communicate with customers through online portals/systemsAcknowledge and resolve customer complaints.Serve as product expert to support customer needsProcess orders, forms, applications, and requests.Keep records of customer interactions, transactions, comments and complaints.Communicate and coordinate with colleagues as necessary.Ensure customer satisfaction and provide professional customer support.Provide amazing customer service!
Benefits
Remote (Work from Home) setupPaid time off (Annual leave) and Sick LeaveMaternity and Paternity LeaveOnline/virtual Upskill and Knowledge sharing sessionsOnline / Virtual social events daily (Fitness Class, dance class, Coffee breaks, Karaoke, and Café Friyay)Health Stipend
