Customer Success Trainer

About Achieve Test Prep 
We believe our employees empower our company and are the reason behind our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.


Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner helping students achieve their degree in less time, with less effort, and for less money utilizing an alternative path to earning college credit known as the credit-by-examination process. Essentially, Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the greatest impact is the nursing profession.


Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules.


About the role


The Trainer works with department leaders and subject matter experts. Continuously improves and develops training materials to help improve overall performance.


Roles & Responsibilities: 


Proficiency with Google Apps (Google Sheet, Goog, PowerPoint)

Excellent communication skills

Comfortable talking in front of a group as well as one-on-one with an individual

Able to give and receive feedback effectively

Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)

Demonstrates a positive “can do” demeanor, has fun and gains energy from working with others

Professionalism and takes direction well; organized, displays sound judgment, has solid problem-solving, and critical thinking skills

Strong organizational, multi-tasking and time management skills


Desired Skills & Experience:  


Maintains expert-level knowledge in departments to evaluate and propose action steps to improve processes

Act as Subject Matter Expert for our products and best practices of use

Create and maintain training materials

Facilitates and delivers training sessions

Facilitates learning solutions, preparing plans according to department needs and providing a high-impact, interactive environment

Encourages participation and builds learner motivation during sessions

Collaborates with the training manager to assess, design, develop and maintain training solutions and components

Provides reporting to department and training management

Identify training needs by evaluating strengths and weaknesses

Direct structured learning experiences and monitor their quality results

Communicates effectively and proactively with subject matter experts and department leaders

Ensure deliverables are completed in scope and on schedule

Assists in measuring the effectiveness of learning

Measures the impact of his/her development efforts

Identifies areas for cross-training and support and implements the training to support the objective

Assist in updating of SOPs

Maintains records for training programs, including evaluations, employee participation, and LMS records

Job Details:

Schedule: Monday - Friday between 8:00 AM - 9:00 AM EST (Flex)

Location: Remote