Are you looking for a remote opportunity?
Are you looking for flexible scheduling?
APPLY TO THIS PROJECT TODAY!
ModSquad has partnered with the best of the best in student housing. With over 30 years of experience, this client knows exactly what students need from a place to live.
As a member of this team, you will respond to customer inquiries via inbound calls and emails.
Commitment:
25 hours per week including 4 hours per day on Saturday and Sunday.
90 days (as needed)
Project Hours:
Daily, 12 AM - 12 PM PT
Who you are:
. A person with a great personality and team player attitude
. Comes to work ready to go and fully committed to surpassing expectations
. Has a knack for solving problems quickly and efficiently
? Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
. Customer-friendly demeanor with a flexible attitude
Reliable, trustworthy, and dependable
Basic Requirements:
. Experience with high volume customer service
. Experience and fluency in English writing/speaking
Experience working with company escalation policy
? Full access to a work computer that meets minimum requirements
Access to a high-speed and stable internet
connection
A quiet work environment free from distractions
. Ability to work 25 hours per week between the hours of 12 AM PT - 12 PM PT, including weekends, with availability for more
What you will do:
Handle customer interactions via inbound calls and emails.
. Courteous and professional tone and excellent use of proper English grammar
? Document all components of the interaction, including troubleshooting steps and resolution
. Efficiently control each interaction to quickly identify the issue and resolve the customer's concern
. Be prompt, on-time, and available to assist all customers at the start of your assigned shift
. Work collaboratively with teammates to strengthen knowledge, share best practices, and provide valuable insight to the client
*** IMPORTANT *** : Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct
(punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. *** Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/ requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in
California, Colorado, New York, and Washington at this time
