Title - Call Center Trainer
Duration - Long term contract
Location - Remote (Jamaica)
Job Description:
Responsible for training new and existing call center employees on the company's products, services, and procedures. The candidate must have excellent communication and interpersonal skills, as well as the ability to manage a group of people.
Responsibilities:
- Develop and deliver training materials, such as manuals, presentations, and videos
- Conduct role-playing exercises to help employees practice their skills
- Provide feedback to employees on their performance
- Observe employees' calls to identify areas for improvement
- Stay up-to-date on industry trends and best practices
Qualifications and Experience:
- 2+ years of experience in customer service or call center training
- Excellent communication and interpersonal skills
- Ability to manage a group of people
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Proficient computer skills, Microsoft Office Suite (Work, PowerPoint, Outlook, and Excel), and instructional software
- Exposure to new hire onboarding platform such as Workable, BambooHR, ThriveMap, Onboardly, Hiretual
Education: High school diploma or GED equivalent required. Undergrad Degree preferred.
Physical Demands:
- Sitting for extended periods of time
- Using a computer and other electronic devices
- Talking and listening for extended periods of time
- Demonstrating exercises or tasks.
