Tier 2 Customer Service - Emails & Chats - Jamaica
Remote - Jamaica
Join The Mods – New Mods /
Contractor/ Remote
ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Tier 2 - Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.
We are looking for motivated phone mods with a "can do" attitude, willing to go above and beyond and hit the ground running! As a member of the team, you'll use your passion for digital entertainment & customer service to respond to customers via phone & email!
Project hours (all times Pacific):
From 1 pm to 2 am
Hourly Rate:
To be discussed in the interview phase
Commitment:
10hrs
90days
Language Required:
English
What We Are Looking For:Has excellent English grammar skillsAccurately addresses any email or chat issueIs available a minimum of 10 hours per weekCommunicates with customers with empathy and understandingKnows how to utilize open-ended questions to understand any problems and concernsUnderstands the importance of maintaining positive customer relationshipsRepresents our client's brandConducts discussions with eloquence and deep customer concern.Zendesk experience is a HUGE plus!T2 experince is a HUGE plus!
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
