Tier 2 E-Commerce Phone/Chat Support - Gaming Related (4624)
Remote - Jamaica / Remote - Kenya / Remote - Nigeria / Remote - South AfricaJoin the Mods – New Mods /Contractor /Hybrid
ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Tier 2 Customer Support!
Do you have a Phone/Chat Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.
Project Hours (all times Pacific):
Mon to Sun, 6am - 8pm PST (must be willing to work at least one weekend day)
Chat hours are 24/7
Commitment:
10 hours per week (20+ preferred)
90 days (as needed)
Hourly rate:
To be discussed at interview stage
Language:
English
As a team member for this project, you will be responsible for:
Providing Customer Support via Zendesk ticketing system
Using admin order tools to review order status to provide resolutions to customers
Using admin tools to review user accounts and assist with account issues.
What We Are Looking For:
Familiarity with Zendesk is a plus
Previous customer support experience is required
Chat and phone support experience is a huge PLUS!
Comfortable taking the initiative
Comfortable doing searches in multiple screens/windows using admin tools
Mastery of the written word (grammar, spelling, punctuation)
Ability to pick things up quickly
Comfortable working in a fast-paced environment where a lot is expected from you
Retail and/or eCommerce experience is a plus
Passion for shopping and helping customers shop is required
Available to start orientation ASAP!
WorkSpace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
Quality headset
Quiet workspace to take calls
Willingness to install MSQ security software and 2FA app on the phone
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate - Discussed during your first interview
Paid orientation
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
>> CLICK HERE TO APPLY <<
Please note: A Chromebook is not sufficient for ModSquad projects.
