The Onboarding Specialist is a critical role at MyTime, serving as the first point of contact for new business owners. This position plays a key part in shaping their initial experience with our product and company, as well as the support they receive. A successful onboarding process ensures that our merchant customers derive significant value from MyTime, establishing a long-term, positive relationship with the company. It also ensures that the product helps attract and retain customers while streamlining business operations. On the other hand, a poor onboarding experience can result in the customer failing to configure MyTime to meet their needs, leading to disengagement and an increased risk of churn.
In this role, you’ll need to be both thorough and adaptable. You’ll be expected to have a deep understanding of the product and be prepared to answer a wide range of questions from merchants. A genuine interest in helping users succeed in their businesses is essential. The position requires a mix of knowledge about new web and mobile applications, strong English communication skills (both written and verbal), and experience in B2B customer onboarding and service.
What You’ll Do:
- Introduce customers to the MyTime product through calls and emails.
- Encourage customer engagement with key features that drive satisfaction.
- Collect and analyze customer feedback.
- Provide exceptional service to increase user engagement and feature adoption.
Qualifications:
- Builds trust and consistently fulfills both verbal and written commitments.
- Communicates clearly and effectively in both spoken and written formats, including email.
- Demonstrates strong organizational skills, efficiently managing time and priorities.
- Takes initiative but seeks guidance from managers when necessary.
- Quickly grasps and retains new information.
- Adapts quickly to shifting priorities and can handle complexity and change with ease.
- Pays attention to detail and ensures nothing is overlooked.
- Exhibits perseverance and a strong work ethic to complete tasks.
- Actively listens to others and values their perspectives.
- Seeks feedback regularly and responds calmly to criticism or negative feedback.
Experience:
- A bachelor’s degree in business or education is preferred.
- At least 2 years of experience in customer service or teaching is required.
Compensation:
- A 90-day probationary period at a rate of $5.00 USD per hour, paid via PayPal or WISE
- Upon successful completion of the probation period, candidates will receive a performance review and a potential rate increase.
- Well-qualified candidates may complete the probationary period before 90 days.
If you are interested in applying for this position, please submit your resume to samantha@mytime.com and CC shade@mytime.com with the subject line "Onboarding Specialist Applicant - YOUR NAME" after completing the Interview Questionnaire.
