Customer
Service Representative/Office Clerk
1.
Distribution Company in Jamaica is currently seeking to fill the position of Customer Service Representative at its Kingston location. Please email your resume to vacancypharma00@yahoo.com. Please state the position you are applying for. Only short listed applicants will be contacted.Job Brief
We are looking for a customer-oriented service representative to liaison
with customers and provide product/ service information and solve customers’
concerns/queries and deal with customers orders with accuracy and efficiency.
Must have a minimum of one (1) year experience in the above mention area.
Duties & Responsibilities:
· Manage high level of incoming calls
· Making outgoing calls to potential and existing
customers
· Providing excellent customer service at all
times
· Handling customers queries with appropriate
solutions in a timely manner
· Performing administrative duties
· Generate sales lead
· Build sustainable relationships with customers
· Follow communication procedures and guidelines
·
Data entry skills along with a knack for
numbers
· Extensive experience in creating documents and
spreadsheets, using office software such as MS Word, Excel, and PowerPoint
· Identify and assess customers needs
· Handling customers orders as they are called
in/sent in by reps
· Be knowledgeable about the products provided by
company and the ability to absorb new information quickly to keep up with
changes
· Good telephone manners, including clear speech
and the ability to understand persons with accents or speech impediments
- Note-taking, record-keeping, and
organizational skills
Requirements:
· Must have a minimum of one (1) year experience
in a Customer Service position
· Excellent communication skills
· Customer focused
· Must be an active listener
· Be computer literate
· Professional and Flexible
· Good at Multitasking
· Be sales oriented
· Positive
and Friendly attitude
· Punctual
· Knowledge of QuickBooks is an asset
· Organized
