Join TUI as a Quality Assurance Representative (known internally as Quality Assurance Coordinator) and you will be responsible for maintaining and improving quality within a range of our TUI Hotels and destinations. You will monitor and identify actions to create memorable holidays for our guests You are a fast learner and have a good life and work experience to help with the exciting pressures of working for the largest leisure, travel, and tourism company in the world
ABOUT THE JOB
Analyse relevant reports and information sources to base any actions on actual dataSupport destination teams and hotel partners by providing your analysis and plan improvements accordinglyBe fully informed of the qualitative development in destination and our strategy to support implementationProvide genuinely helpful service in response to a variety of supplier & TUI colleague questions Provide additional support to our guest-facing and back-office teams as and when requiredDaily contact with suppliers & colleagues in destination to eliminate reoccurring issues by solving the root cause
ABOUT YOU
Fluent in English and able to drive – Fluency in other languages like Spanish, German, Dutch or French will be an advantage.A genuinely helpful, flexible, professional, and mature personalityStrong negotiation & organizational skills – able to communicate with international suppliers & TUI colleaguesData lead – comfortable with reporting, forecasting and turning data output into real action Collaborative team player – displaying the TUI values & behaviours requiredWilling to be ‘out and about’ on a daily basis – this position is not fully office-based (visits to hotel resorts are required).
ABOUT OUR OFFER
Your Salary, and benefits are standard at TUI. Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub. Get involved with charity and sustainability initiatives like the TUI Care Foundation.
