Description:
Under the general supervision of the Information Technology Manager, the incumbent is responsible for responding to, and resolving user support requests by diagnosing and repairing network and computer hardware in a timely manner. Responsible for support throughout Factories Corporation of Jamaica Limited and remote locations
Under the general supervision of the Information Technology Manager, the incumbent is responsible for responding to, and resolving user support requests by diagnosing and repairing network and computer hardware in a timely manner. Responsible for support throughout Factories Corporation of Jamaica Limited and remote locations
SKILLS AND KEY COMPETENCIES
- Sound knowledge of computers
- Good problem solving and interpersonal skills
- Knowledge of Microsoft Accounting Solutions
- Knowledge of Intuit Accounting Solutions.
DUTIES AND RESPONSIBILITIES
Installation and Troubleshooting
1. Installs, assembles and configures computers, monitors, network infrastructure and peripheral hardware.
2. Monitors all computer systems at all sites to ensure good operating performance.
3. Troubleshoots problems with mobile devices, computer hardware, software, email, network and peripheral equipment; make repairs and corrections where required.
4. Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems as appropriate.
5. Acts as a technical resource to resolve users' problems with equipment and data, providing relevant information and advice.
6. Relocates computer hardware, peripherals, and equipment as needed.
7. Assists with the installation of software systems
8. Familiarizes staff with new and potential technology and software.
Qualifications:
Education BSc in Computing and Information Technology or Associate Degree in Information Technology CompTIA A+ and Network+ would be an asset.
Education BSc in Computing and Information Technology or Associate Degree in Information Technology CompTIA A+ and Network+ would be an asset.
Experience Two years' work experience in a similar capacity
Deadline: March 24, 2017
Email: resume@binary1.net
