Full time Voice and Email Customer Support Agent
Description
We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.
We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.
We are actively looking to hire a qualified candidate to help grow and improve customer success. The Customer Service Agent position is designed to help new and existing clients by producing seamless and professional customer service.
Requirements
-The agent should be independent, and could easily understand processes.
-The rep should have an understanding of SQL and Active Directory.
-It is best that the candidate already has experience with Remote Web App and cloud phone tools and knows his or her way with Microsoft tools (Office Suite, Windows OS).
-It is not required but it will be a plus if the candidate has dealt with accounts related to piping and pressure vessels and has experience talking to quality control managers, welding engineers, mechanical engineers, and plant managers."
Platforms and Systems:
Salesforce, RingCentral, MS Office, Slack, Thales/JAMALTO Licensing System (preferred, but not required)
Responsibilities
The agent will provide support via phone and email on the following:
Password Resets
New Customer Onboarding
Customer Offboarding
License Modifications
Connection Troubleshooting
