ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.
Confident customer service reps are needed to walk our callers through the client and affiliate websites during the stressful back-to-school season. They will have to send follow-up emails after each call.
Project Hours (All Times Pacific):
24/7 during rush but normal working hours are 5 am - 8 pm, 7 days a week
Weekend work may be required
Hourly Rate:
To be discussed in the interview phase
Commitment:
30 hours per week
90 days (as needed)
What We Are Looking For:
- Customer Service experience on live calls
- A working headset
- Quiet area to take calls
- Technical support skills - a plus but not required
- Familiarity with online education services is a plus, but not needed
- 30 WPM type speed minimum
- Zendesk experience - a plus
- Genesys experience - a plus
- 24/7 overnight support and weekend coverage, in addition, to burst support coverage during the client’s business hours, 9 am – 6 pm Pacific
- Some weekend work may be required
- WorkSpace Requirements:Dedicated laptop or desktop computer with Windows 10 or aboveWillingness to install MSQ security software and 2FA app on the phone
What’s In It For You:The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! Flexible self-schedulingAccess to ‘Hot Gigs’ postings exclusive to the Mod NetworkWork from homeCompetitive hourly rate - Discussed during your first interviewPaid orientation
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
