About Achieve Test Prep
We believe our employees empower our company and are the reason behind our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.
Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner helping students achieve their degree in less time, with less effort, and for less money by utilizing an alternative path to earning college credit known as the credit-by-examination process. Essentially, Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the greatest impact is the nursing profession.
Employee engagement and development are some of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules.
About the role
The Customer Success Manager will play a critical role in ensuring customer satisfaction, retention, and growth, and build strong relationships with customers, guiding them toward success while working closely with internal teams to improve the overall customer experience.
Responsibilities
Develop Healthy Customer Relationships
Enhance Customer Training
Evaluate and Analyze Customer needs
Build Trust and Transparency with clients
Acts as a Customer Advocate
Encourages Customers to Upgrade their Products
Promotes Customer Loyalty
Collaborate with cross-functional teams, such as sales, product, and support, to resolve customer issues and improve the overall customer experience
Measure and report on key metrics, such as customer satisfaction, retention, and revenue growth, to ensure customer success goals are met.
Desired Skills and Experience
Bachelor's degree in a similar or related field
Three to five years of experience in related fields required with supervisory experience is a plus
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Proficient with Microsoft Office Suite or related software.
Job Details
Type: Full-Time (40 hours a week)
Schedule: Flexible schedule with availability to overlap during the 9:00 AM - 5:00 PM EST business day.
Remote: 100% Online
To apply, please complete our online application and screening questionnaire.
