Non-Voice Part time Customer Service Agent
We are seeking an experienced and enthusiastic Customer Service Associate (CSA) to join our team on a part-time basis. The successful candidate will have exceptional customer service skills and be able to engage with customers in a positive and professional manner. Additionally, the CSA will be responsible for assisting with sales conversion and upselling.
Requirements
Provide exceptional customer service by answering customer inquiries via email in a timely and professional mannerEnsure customer satisfaction by addressing and resolving customer issues or complaints in a timely and effective mannerAssist with sales conversion by providing product information and making recommendations to customersUpsell products and services to customers when appropriateMaintain accurate and up-to-date customer information in the company's CRM systemKeep up-to-date with product and industry knowledge to better assist customers
Responsibilities
Proven experience in customer service, preferably in a sales environmentExcellent verbal and written communication skillsStrong problem-solving skills and ability to think on your feetAbility to work independently and in a team environmentAvailability to work flexible hours, including weekendsA positive attitude and willingness to learn
Nice to have
Familiarity with Intercom and Wordpress Admin PanelKnowledge in Trading and InvestingIf you are an experienced and motivated individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. We offer competitive compensation, a supportive work environment, and opportunities for growth and advancement within the company
We would like to thank all applicants, however only those who qualify for an interview will be contacted.