Customer Support -Tickets - Jamaica
Do you have a Ticket Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.
Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.
ModSquad has partnered with a highly successful, globally-popular gaming company, known for their immediately-recognizable series titles. Millions of players from around the world play on various consoles and computers, and ModSquad is seeking experienced Ticket Customer Support Representatives to help support this amazing client.
We are looking for Mods who enjoy and understand gaming, and who will be as passionate about this large and successful project as those who are already involved with it.
Project Hours (All Times Pacific):
Monday through Sunday , 3 am - 6 pm PST
Hourly Rate:
To be discussed in the interview phase
Commitment:
25 hours a week with at least 8 on weekends
30 days
Language:
English
Orientation Begins:
November 27, 2023
Project Start Date:
December 7, 2023
What We Are Looking For:A person with a great personality and team player attitude
Comes to work ready to go and fully committed to surpassing expectations
Has a knack for solving problems quickly and efficiently
Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
Customer-friendly demeanor with a flexible attitude
Reliable, trustworthy, and dependable
Experience with high volume customer service
Experience and fluency in English writing
Advanced typing skills - minimum 40 wpm
Experience with web-based research
Experience working with company escalation policy
Full access to a work computer that meets minimum requirements
Access to a high-speed and stable internet connection
A quiet work environment free from distractions
What’s In It For You:The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate - Discussed during your first interview
Paid orientation
Workspace Requirements:Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
Willingness to install MSQ security software and 2FA app on phone
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects
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