Executive Assistant

We are inviting applications from qualified candidates to fill the position of an Executive Assistant.

Skills

·         Proficient skills in MS Office (Word, Excel, Outlook, and PowerPoint) and general database principles.

·         Superior communication skills, written and verbal, able to effectively address all levels within the organization.

·         Strong administrative and organizational skills with a proven ability to work on own initiative.

·         Must be organized, detail-oriented and possess a high degree of accuracy and works well under pressure.

·         Demonstrated ability to work effectively in a diverse team environment.

·         Must exercise the highest level of confidentiality and integrity

  1. 3 Years Supervisory Experience or 2 Years Management Experience 
  2. Proximity to Ocho Rios
  3. Own Transportation - Is an Advantage 
Persons who are interested in the above-mentioned vacancy are to submit an application letter along with a detailed resume (restaurantcafek@gmail.com). All candidates must possess a clean record, background checks will be conducted.

Shortlisted candidates will be contacted this week for an interview. 

SOCIAL MEDIA MANAGER


Job Type: Full Time

Role: Social Media Manager

Company: The SMC Group - www.thesmc-group.com

Location: Jamaica

Hours: 10am - 6pm

Start Date: February 2021

Salary: Negotiable

 

 

 

Role

 

We are looking for a talented Social Media Manager to administer our Social Media accounts:

●   Facebook:   https://www.facebook.com/thesmcgrouplondon

●   Instagram:   https://www.instagram.com/thesmcgroupcom/

●   Linkedin:      https://www.linkedin.com/company/smc-europe/

●   Youtube:      https://www.youtube.com/user/SMCGroupWorldwide/

●    Website:      www.thesmc-group.com

 

 

 

You will be responsible for creating original text, briefing & managing the internal design team, procuring project information from the global SMC team, managing posts and engaging with followers. You will manage our company image in a cohesive way to achieve our marketing goals.

 

As a Social Media Manager, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively.

We are looking for a person that understands SMC's Branding & business objectives, each global market and their target audience.
In this role you will aim to consistently reach (and ideally exceed) Social Media KPIs objectives by planning, implementing, managing and reporting on media campaigns for each social platform.

Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.

 

 

 

 

 

 

 

 

Responsibilities and Duties

 

●    Perform research on current benchmark trends and audience preferences;

●    Design and implement social media strategy to align with business goals;

●    Design and implement a monthly social media calendar across social media platforms in line with the social media strategy, consumer insights and SMC’s brand tone of voice;

●    Set specific objectives and report on KPIs & Boosted posts/ Campaigns ROI;

●    Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news);

●    Collaborate with other team members to ensure brand consistency:

○      graphic designer (briefing & giving feedback for each post design)

○      Global SMC team members (briefing and asking for local content in their markets)

●    Communicate with followers, respond to queries in a timely manner and monitor followers reviews & comments;

●    Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout, Instagram Timeline, Highlights, description etc.);

●    Suggest and implement new features to develop brand awareness, like promotions and competitions;

●    Stay up-to-date with current technologies and trends in social media, design tools and applications;

●    Optional, monitor SEO and web traffic metrics.

 

 

 

Role Requirements

 

Good to have Social Media Manager skills:

●    Excellent written and verbal communicator (English Language is a must);

●    Creative and innovative thinking, digitally connected with an insatiable curiosity to learn and develop knowledge;

●    Proven work experience as a Social Media Manager (portfolio required upon application with the work done in the past 2 years);

●    Hands on experience in content management & team coordination;

●    Excellent copywriting skills;

●    Ability to create & deliver creative content (text, image and video);

●    Be at the forefront of your industry, the social channels and the media you manage, knowledge of online marketing channels;

●    Fully capable of utilising the tools and software (used either internally from the company or external to ensure you can effectively execute campaigns). This includes any updates related to these tools;

 

 

 

 

Basic Requirements

 

The ideal candidate must possess the following:

●    BSc degree in Marketing or relevant field;

●    Optional - familiarity with web design, SEO, keyword research and Google Analytics.

●    Analytical and multitasking skills (detail orientation is a plus);

●    Punctuality - excellent time management and ability to meet deadlines;

●    Team player;

●    Flexible approach and independent attitude;

●    Ability to develop relationships – internally, with the different global market teams and externally, with our clients;

●    Have a willingness to share the knowledge and collaborate with other team members.

●    A proactive approach to work.

 

 

 

 

The SMC Group

 

The SMC group is a global entertainment marketing agency, that assist brands in developing activation strategy sent around music and talent based assets.

 

Originally formed to provide specialist PR and marketing services support for record labels and film studios (Universal Music, Sony, BMG, EMI and 20th Century Fox) today the company is one of the leading entertainment brand strategist, defining global policy for Fortune 500 companies such as Unilever and the Coca-Cola company.

 

 

Please send applications by: Friday January 8, 2021 to:

Email: Info@thesmc-Group.com

 

Candidates must be available to interview between: 11th-18th January 2021.

Only shortlisted candidates will be contacted. 

CREATIVE DIRECTOR


Job Type: Full Time

Role: Creative Director

Company: The SMC Group - www.thesmc-group.com

Location: Jamaica 

Hours: 10am - 6pm 

Start Date: February 2021

Salary: Negotiable 

 

 

Role

 

We are looking to appoint an enthusiastic and hungry creative director to join our rapidly growing international advertising agency. Their core responsibilities will include developing and executing creative proposals, pitching ideas to clients/partners and the general responsibility of all things creative.

 

 

Responsibilities and Duties

  • Develop, execute and pitch creative ideas to potential and existing clients
  • Oversee the creative process whilst making sure that colleagues follow any RFP guidelines
  • Liaise directly with clients, suppliers and SMC team to evaluate pitch proposals
  • Host meetings with clients to evaluate and improve upon their existing marketing plans
  • Ensure that teams meet deadlines and work within budget
  • Research current industry trends and execute against current best practices
  • Meet with advertising clients to discuss advertising campaigns and projects (Briefing)
  • Create new ideas that assist in internationally raising the profile of the company
  • Work with our design team to consistently develop creative copy for social media and other company assets (Company Deck, Video Reel, Social Media Posts etc)
  • Update social media channels to share new ideas and creative inspiration

 

 

Basic Requirements

 

The ideal candidate must possess the following skills and qualities:

  • Extremely Outgoing With Strong Interpersonal Skills 
  • Deadline-Oriented with Great Time Management Skills 
  • Excellent Written and Oral Communication Skills
  • High Degree of Creativity
  • Leadership Skills
  • Out-of-the-Box Thinking
  • Knowledge of General Industry Activity 
  • Excellent Organisational Skills
  • Goal and Target Driven
  • Ability To Work Independently And A Good Sense Of Initiative
  • A Positive And Confident Attitude 
  • Dynamic, Ability To Work In Fast Past Rapidly Changing Environments
  • The Ability To Manage Budgets

 

 

 

 

The SMC Group

 

The SMC group is a global entertainment marketing agency, that assist brands in developing activation strategy sent around music and talent based assets. 

 

Originally formed to provide specialist PR and marketing services support for record labels and film studios (Universal Music, Sony, BMG, EMI and 20th Century Fox) today the company is one of the leading entertainment brand strategist, defining global policy for Fortune 500 companies such as Unilever and the Coca-Cola company.

 

 

Please send applications by: Friday January 8, 2021 to:

Email: Info@thesmc-Group.com

 

Candidates must be available to interview between: 11th-18th January 2021.

Only shortlisted candidates will be contacted.

 

Personal Assistant, Kingston

Financial Advisor seeking a Personal Assistant. 

- Good customer service and administrative skills. 
- Must have a minimum of 5 CXCs, including Maths & English
- Must be proficient at Microsoft Word, Microsoft Excel, Formulating Emails & Customer Service. 

Send Resume to vikingrecruit@gmail.com

In-home Teacher and Nanny in Ocho Rios Area


If you love working – and playing – with children and, also feel comfortable handling the less appealing tasks, such as changing diapers and tidying up children’s rooms, I’d like to meet you.

I am looking for a responsible and mild-tempered individual to nurture, teach, and provide excellent childcare to my 3 children (ages 4 years, 3 years, and 5 months).

Schedule: 

8:30 am – 7:00 pm Monday – Friday and 2:00pm – 6:00 pm on every other Sunday (Saturdays and every other Sunday off)

 

Responsibilities include: 

Bathing, tidying, and cleaning the children as needed

Teaching children based on a curriculum for 4 hours per day

Providing patient guidance and support to the children

Changing diapers and bathing baby and potty-training three- year old

Light housekeeping (maintaining of living room and kitchen)

Ensure children’s safety during indoor and outdoor activity playtime

Follow parent’s instructions on how to rear child

Teach children appropriate social behaviours, such as being respectful to each other and cleaning up

Preparing meals throughout the day for children

Other responsibilities as needed

 

Requirements:

Must be extremely compassionate

Previous experience as a Nanny or Babysitter or Teacher

Genuine love of children

Willingness to take direction

Commensurate education or experience

Excellent command of the English Language

A pleasant and patient personality

Must live within 30 minutes of Ocho Rios

Low ego and high emotional intelligence

 

If this sounds like you, please fill out this application.


Staff Writer - Freelance


Remote - Part Time/ Full Time

General:
Do you consider yourself an Internet junkie? Do you often get trapped in information rabbit holes? Are you interested in topics ranging from celebrities like Brad Pitt and Lady GaGa to discoveries like a new shark species or an old sunken ship? Are you addicted to viral content and convinced you know what makes people click? If so, read on!

Content IQ is a Manhattan-based dynamic digital publishing company with multiple domains covering a wide array of topics. We are looking for a remote writer to join our growing team whose works are exposed to millions of readers daily through multiple platforms like Facebook, AOL, Yahoo, etc.

Role Description:

  • Create a minimum of five ~1,000-word stories per week.
  • Ensure all stories follow our unique storytelling strategy.
  • Find the most attention-grabbing images to illustrate the story.
  • This is a pay-as-you-write freelance position.

Desired Skills and Experience:

  • Minimum of 1-2 years of proven experience as a writer.
  • Superior attention to detail.
  • Strong sense for visual storytelling.
  • Quick and effective researcher.
  • An interest in how trends spread online and what makes people click.
  • Self-starter; ability to work at a fast pace.
  • Passionate about a wide range of topics (pop culture, animals, science, human interest stories, etc).

Education:
Degree in Journalism, English, Communications, or a related field.

*Please respond with your resume and a note about why you would be a great fit for the job. In lieu of a full cover letter, please complete our copy test here.

APPLY NOW 

NOTE: YOUR APPLICATION WILL NOT BE CONSIDERED WITHOUT A COMPLETED COPY TEST.


Payment Services Representative - Remote

Job Description

Do you enjoy flexibility and the ability to work from home?  Achieve provides online prep exam courses to increase students’ likelihood of earning college credits via credit-by-exam.  We are a fully virtual organization with all team members working 100% remotely.  

We are currently seeking a Finance Customer Service Representative dedicated to assisting customers with financial options for their courses. Team members are expected to provide a high level of customer service in an online environment, upsell courses when needed, and positively represent the Achieve Test Prep brand.


Responsibilities:

  • Analyzing, interpreting and communicating financial information to customers

  • Answering incoming questions from customers with questions about program, courses and financial options

  • Making outbound calls to customers to deal with account information (transcript reviews, financial options, course additions/removals)

  • Receiving and checking customers complaints


Desired Skills and Experience:

  • Must be able to write and speak fluent English

  • Full-time position with a set schedule. Scheduled shifts available between 8 am - 9 pm Eastern Time, from Monday to Saturday

  • High School Diploma (graduate) or 1-3 years of conclusive experience

  • Excellent communication and attention to detail skills 

  • Sales and retention experience is a plus

Why Work for Achieve Test Prep? 

We believe our team members empower our company and are the reason for our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths.

 

Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam.

 

Team member engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities. Does Achieve sound like the place for you?


To apply, please complete our online application and screening questionnaire.

Creative Staff Writer (Work from home)

In this role, you will...

    • Develop the voice of new brands, ensuring each resonates with the target audience
    • Define the editorial mission of each brand
    • Work with writers to produce sample content 
    • Assist in establishing brand values
    • Conceive relevant categories and features for the brand
    • Assist in recruiting and educating a brand editor to oversee the management of each new brand

Who we’re looking for...

    • Previous editorial experience at a digital publisher
    • Exceptional written communication skills
    • Proven aptitude as a detailed-driven editor with high standards for prose and accuracy
    • An understanding of content that sparks engagement
    • Understanding of AP style
    • Ability to meet deadlines and manage multiple projects at once
    • Collaboration and organizational skills

What's in it for you...

    • Learning and Development opportunities with subject matter experts
    • Competitive Base Salaries 
    • Generous Healthcare, Dental, and Vision for employee plus dependents
    • Unlimited PTO and flexible schedules
    • Ability to work remotely from anywhere around the world
    • 401K matching
    • 16 weeks Parental Leave 
    • $15,000 Adoption Assistance
    • Equity Program
    • Annual Performance Bonus
    • Wellness Programs and reimbursement
    • Commitment to Diversity, Inclusion & Equity
    • Remote office set up $300 allotment 
    • State of the art technology and office set up
    • Audible subscription + Bose Headphones
Due to the holiday season approaching, we will be reaching in regards to next steps during the first week of January, 2021.


Software Implementation Onboarding & Trainer

Title - Software Implementation Onboarding & Trainer 

About Us:

Selly Automotive is the fastest growing provider of CRM (Customer Relationship Management) technology for used car dealerships in the United States and Canada.

Many used car dealerships today leverage cumbersome and expensive legacy technology to manage their sales processes. Selly provides these dealers with an elegant, cost-efficient solution that seamlessly integrates with their existing tools and processes to expedite deal closure and help them sell more cars.

As we expand and grow our platform we want to become the market leader in our segment of the automotive software space and build a strong implementation team to help support our ambitious business goals.

About the role:

You will perform project tasks such as system configuration, training, documentation and customer follow-up. You will handle a number of projects simultaneously, providing expert recommendations for Contact Center Solutions in a technical or consultative role.

Responsibilities:

Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously

Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations

Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment

Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients needs is imperative

Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others

Must be a strategic thinker; able to understand the Big-Picture; able to think quickly and adeptly while solving complex problems

Requirements:
3-5 years of experience working on customer support/success for a B2B Software product. 

Strong American English phone presence is required with experience dealing with US customers

Tech Stacks:
Zendesk
Hubspot CRM
Trello
Join.me

There is a lot to learn here at Selly. Our most successful customer implementation managers spend their time continuously developing their knowledge of technology, the used car industry, and the Selly CRM product. The customer service position at Selly is a critical component of our company. It is vital to our recipe for success and integral to our Selly team. If you are interested in a career move with a fast-growing, high tech company then apply today.

Submit your resume and application letter to careers@joyfulcustomers.com

ADMINISTRATIVE ASSISTANT

DOLPHIN COVE LIMITED

Location: Lucea, HANOVER

ADMINISTRATIVE ASSISTANT 
Description of Duties:
Executive Assistant to support our executive team. You will manage mostly business related tasks for the team such as creating reports, organizing travel and accommodation.

Key Responsibilities:

Prepare and managing relevant documents for each department.
Assist in logistical arrangements and support for staff on-boarding, staff travel, and other  related duties.
Prepare and manage documents needed for reviews of grantees, reviews of vendors and others.
Weekly and Monthly reports
     Making travel arrangements for executives.
     Performing office duties that include ordering supplies and managing a records database.

Required Qualifications and Experience:

Associates Degree in Business Administration or related field 
Two or more  years experience 
Ability to organize a daily workload by priorities.
Must be able to meet deadlines in a fast-paced quickly changing environment.
A proactive approach to problem-solving with strong decision-making skills.
Professional level verbal and written communications skills.
High degree of accuracy
Knowledge of Jamaica Labour Law

If you are interested in any of the above-mentioned vacancy, please send a written application letter along with a detailed resume’ no later than December 31, 2020.

Human Resources Manager
Dolphin Cove Limited 
Point Main Road
Lucea
Hanover
Jamaica  WI
Or by email to: ‘hrdcassistant@dolphindiscovery.com’
We wish to thank all applicants; however, only shortlisted applicants will be contacted.

Transcriber (Work from home )

As an Independent Contractor, you choose the days per week and hours of the day you work, from any country in the world! We provide an online scheduling tool which makes it easy to share your availability and for us to offer assignments to you. We are excited for your interest in becoming an independent contractor with our team.

Our compensation starts at $0.40 per audio minute with opportunities to participate in higher paying assignments over your time with us.

To apply and see if you are qualified to be a transcriber it only takes four steps.

  1. Download the instructions and transcription program
  2. Download the audio file test to be transcribed
  3. Begin the transcription test
  4. Fill out the application form and upload your test

We will review your application and give you an answer within 48 hours of receipt of the test.  Good luck!

Senior Sales Expert (Remote)

We are looking for an experienced Senior Sales Expert to join our fast-growing startup in Silicon Valley. Ergeon aims to become the #1 trusted provider of tech-enabled Home Services. We provide an amazingly better customer experience using software and data. We are looking for smart and independent people who are organized and self-starters, who love impressing customers with strong communication skills & deep product knowledge, and are willing to do whatever it takes to create happy customers. For those seeking longer careers, this is a great opportunity to join a great team with amazing benefits.

Preferred Locations: Central/South America or the Caribbean. US and Canada okay on a case by case basis.

Responsibilities

As a Senior Sales Expert, you will use your deep sales expertise to be the voice of Ergeon to new leads interested in our home improvement services. From your first conversation to closing deals, you will support Ergeon's growth by walking customers through a high-touch, customer-oriented sales experience. Whether getting to know the lead's needs, quoting a project, or sharing Ergeon's value proposition, you will be focused on listening and creating the best customer experience above all else. You will help refine existing sales processes and mentor junior team members to excel in their roles. As the business and team grow, you will have opportunities to grow your career to include team management opportunities. 

NOTE: we do not cold call leads.

Requirements:
• 3+ years of advanced experience in Inside Sales, selling high-value consumer goods.
• Experience in managing deal pipeline independently and achieving monthly revenue targets.
• Strong communication and excellent customer rapport building skills.
• Ability to master new products and concepts quickly.
• Ability to develop and refine new sales processes.
• Attention to detail, organization, and prioritization skillset
• Professional home office work setup allowing for high-quality phone & video conversations.
• English fluency
• Available to work 40 hours per week between 8am and 8pm PST, and possibly some weekends.

Technical requirements :
• Good Laptop setup with Chrome browser
• Minimum of 8gb RAM
• Minimum processor: i3 6000 Series +
• Stable high-speed internet connection (at least 5-20 Mbps)
• Noise cancellation headset
• Power backup - 250-300W UPS
• Data availability - Ability to access up to 1.5GB of data per day during storm outages

Pay:

Hourly base + commission

Great Benefits!
10 Paid time off days after 6 months + 2 extra days per year for a maximum of 20 days
$250 bonus Technology/Health Benefit

Seniority Level: Associate
Industry: Construction, Computer Software 

Employment Type:
Full-time

Freelance Competition Show Writer (Work from home)

  • Position: Freelance Competition Show Writer (Remote)

The editorial team at ScreenRant is looking for a dedicated Reality TV expert to produce extensive entertainment coverage of competition shows at ScreenRant.com - the #1 movie and TV website on Google.

Screen Rant is looking for Reality TV News and Feature Writers who want to cover competition shows. We are looking for writers who are fans of any of the following shows: The Voice, The Amazing Race, America Ninja Warrior, America's Got Talent, Storage Wars, Project Runway, Beat Bobby Flay, Survivor, Big Brother, The Challenge, Cutthroat Kitchen, Dancing With The Stars, The Pack, etc. 

Successful candidates will have the opportunity to write recaps on shows, tease things to come in upcoming episodes, analyze and produce hot takes on the latest controversies, speculate and predict what will happen next, promptly match exclusives from other entertainment news sites, interview cast members and hosts, and report on Reality TV stars' latest social media developments.

Proficient writers with a strong knowledge and interest in any of the previously mentioned shows are encouraged to apply.

Want to turn your passion for Reality TV into a stable writing gig? Do you think you'd be a great fit for our team? Then do not miss the chance to be a part of our team and apply today!

Job Responsibilities:

  • Write a minimum of 15-20 Mini-length features (500-800 words) based on Reality TV
  • Work with the features editor in choosing and developing ideas
  • Learning what topics drive the most traffic 

Application Requirements:

  • C.V.
  • Engaging and eye-catching writing sample (relevant to Reality TV content).
  • Links to your previously published work.

Applicants must be highly motivated and possess the following requirements:

  • Research skills.
  • Excellent English grammar and writing.
  • Excellent grasp of the English language.
  • Social media knowledge.
  • SEO/SEM and CMS awareness.

Our team will get back to you as soon as possible if we think you'd make a solid addition to the team. Only applicants containing relevant writing samples will be considered. If you are committed to generating articles with high audience engagement, apply now! We look forward to collaborating with positive and inspired candidates, always.

Website: www.screenrant.com

APPLY NOW 

Editors (Work from home)

Polished Paper has opportunities for exceptional editors. If you would like to be considered for an editing opportunity at Polished Paper, please register for a user account and upload your resume. You will then be directed to our 35-question editor test. You are encouraged to use outside resources to complete the test (e.g., MLA, CSE, APA, and Chicago formatting guides).



Category Moderator (Work from home)

The Category Moderator Associate

Read more »

Book Reviewer


Freelance/Project Basis (Anywhere)

Kirkus Media is looking for experienced book reviewers of English and Spanish-language titles to review for Kirkus Indie, the book review magazine's section dedicated to self-published authors. Reviews are in the same format and held to the same high standards as other sections of Kirkus Reviews.

Reviews are about 350 words due two weeks after the book is assigned. Kirkus currently reviews nearly all genres for books of all lengths, in digital, hardcover and paperback format.

To apply, please submit your resume, writing samples and a list of reviewing specialties to Kirkus Indie Editor David Rapp at APPLY HERE

Tutors (Work from home)

Yup tutors are current and former teachers, educators, and graduate students with extensive tutoring experience. They help students around the world to get unstuck on their homework, master concepts, and gain greater math confidence.

Yup tutors make a real difference for students, their families, and students’ long-term academic success.

APPLY NOW

Why tutor with Yup?

WORK WHEN YOU WANT

Yup tutors earn money on their own schedule.

GROW YOUR SKILLS

Yup provides tutors with resources for learning education best practices.

MAKE A REAL DIFFERENCE

Yup tutors help students learn and don’t just give them the answers.

Tutor on your schedule

Apply to be a Yup tutor to earn on your schedule.

The application process includes:

  • Written application
  • Math proficiency exam
  • Teaching exam, to mimic a tutoring session
APPLY NOW

Customer Service Representative (Work From Home)

Customer Support Representative

About Big Sky Health

Big Sky Health—creator of the world’s most popular fasting app Zero—is passionate about helping people live healthier, longer lives. Our digital experiences provide information, motivation, and accountability on your path toward wellness. We’re a small, mission-driven, Series A startup with an incredible team of scientific experts and investors. We are looking for thoughtful collaborators and strategic self-starters who are driven and care deeply to positively make an impact on the health and well-being of millions of people.

Big Sky Health is 100% remote, with team members working from their favorite desks in Los Angeles, Toronto, Lisbon, Nairobi, and yes, Big Sky, Montana. We offer competitive salary and benefits, unlimited time off, and a stipend for making your work space work for you. We’re comfortable with and enthusiastic about working across time zones and hiring globally. While maintaining the flexibility to work from anywhere, we require all to have some overlapping hours with Mountain Time working hours.

‍

About the role

Customer experience is a core focus of our company. The Customer Support Representative will help extend this ethos by providing radically convenient, precise, and calm support to our community members. This individual will also serve as a voice for our community—helping our team employ a user-centric design approach to product development.

‍

In this role, you will:

  • Respond to support requests from Zendesk and app reviews
  • Document, replicate, troubleshoot, and escalate product bugs
  • Contribute to developing best practices for improving our support processes and for documenting product feedback and enhancements
  • Leverage customer interactions to informactionable product roadmap insights

‍

What we’re looking for:

  • 3+ years experience working directly with customers in a support role
  • Expert ability to communicate complex information to both lay and subject-matter experts in written form
  • A natural ability to empathize with others, and handle difficult situations with tact and composure
  • A strong knowledge of customer service software and product development tools, including: ZenDesk, G-Suite, Slack, JIRA, Monday, Amplitude, RevenueCat, and Notion
  • Experience evaluating and implementing new tools and making recommendations for process enhancements to maintain an optimal support infrastructure
  • Experience working with KPIs and measuring support-related activities
  • Strong ability to synthesize disparate data into broad themes and to present your findings
  • Transparent about what you don’t know, able to adapt quickly to change, and open to feedback in order to continuously grow and improve 
  • Fluent in English and ideally proficient in another major language such as Spanish

‍

In this role, we value exceptional writing skills — We would like to see your cover letter in addition to your resume. In your cover letter, please tell us: 

- Why you enjoy customer support? - What it means to provide exceptional customer experience?

We’ve got big dreams, a wonderful team, strong traction and an exciting roadmap. We encourage applicants from all backgrounds and identities. Bringing on new talent is an opportunity for us to enrich our company culture with brand new perspectives. Join us!


APPLY NOW

Online Proofreading Job

Full-Time and Part-Time Remote 
At-home proofreading position with ProofreadingServices.com. We hire part-time and full-time proofreaders who demonstrate superlative proofreading and editing skills. 

Here are some of the benefits of working for ProofreadingServices.com:
Competitive pay ranging from USD 19 to 46 per hour depending on turnaround time, with the highest pay for the most urgent deadlines
Flexible hours (work when you want, right from your living room, in any time zone)
Great colleagues (connect with some of the world’s top English proofreaders)


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