CUSTOMER SERVICE SUPPORT- EMPLOYEE BENEFITS

 Allied Insurance Brokers (AIB) is seeking to recruit a highly motivated and customer service oriented individual to fill the position of Customer Service Support for its head office. A member of the Employee Benefits Department, the successful candidate will proactively handle the insurance needs of our clients through follow-ups and auxiliary services while using market and product knowledge ensuring Client satisfaction.

KEY RESPONSIBILITIES
Provide guidance to clients on health and life insurance benefits available and eligibility for same. Communicate all changes to clients in an accurate and efficient manner. Submit all claims with all relevant documentation, to insurers in a timely manner to avoid unnecessary delays. Vet documents received from clients/ insurers to ensure completeness and accuracy before dispatching.

QUALIFICATIONS
Passes in 4 GCE O’Level or CXC (General) subjects including English Language and Mathematics Working knowledge of the relevant classes of Insurance Two years experience in a customer service capacity within the Insurance Industry accompanied by good product knowledge

SKILLS AND COMPETENCY REQUIREMENTS
Excellent written and oral communication skills Exceptional interpersonal skills Must be able to handle multiple priorities and have good organizational skills Must be highly motivated, responsible and possess initiative Good working knowledge of computers and software Only shortlisted applicants will be contacted. APPLY HERE