• Act as the primary contact with personal line customers , contacts and intermediaries who wish to deal with the company using telephone , email, web chat and other electronic channels.
• Provide and record quotations for existing customers, prospective customers and intermediaries.
• Process policy renewals to completion whenever possible. In other situations, complete policy renewals as far as practical and give customers the information necessary for them to complete the renewal process.
• Provide assistance to customers purchasing new insurance policies and process new business as far as possible.
• Follow up with customers and prospects regarding all open quotations, renewal requests and new business inquiries until the policies are either completed or the customers decides that he/she does not require the insurance policy.
• Register and assign to the Claims Department all new insurance claims and provide customers with all necessary assistance and support so that claims can be processed as quickly as possible.
• Provide customers with updates and guidance regarding their open claims.
• Provide general insurance related advice and information.
Qualifications & Experience
• Bachelor’s Degree in Business Administration, Management Studies, Accounting or related field.
• Diploma in insurance studies OR Certificates in Motor or Property insurance.
• At least two (2) years working experience in motor underwriting in a general insurance company.
• FSC licensed or eligible to be licensed.
• Knowledge of Underwriting theory and application, Rating principles , and claims processing.
