Overview
Binary 1 is looking for a Help Desk/Support Specialists from tier 1-tier 3 who are passionate about technology and working with cutting edge software and hardware to support our mission critical customers. The ideal candidates appreciates partnering with our customer and a group of engineers to create innovative engineering solutions.
Responsibilities
The Help Desk/Support Specialist's responsibilities include, but are not limited to:
Providing technical support either on site or in house.
Coordinating and planning tailored training sessions.
Responding to office group email addresses answering technical and general questions including account reactivation, permission/role descriptions, creating products, troubleshooting, additional access requests, finding products, workflow requirements, and training inquiries.
Providing administrative and technical support, including facilitating monthly meetings, managing on-line collaboration environments, communicating and engaging with committee members, and capturing key information discussed in meetings.
Knowledge/understanding of Microsoft Windows O/S & MS Office
Good understanding of network troubleshooting, experience of firewall configuration would be ideal
Configuration and support of mobile devices (mobile/tablet)
Antivirus deployment and support
Hardware & Software Procurement
Audio Visual support
Actively researches new technology/systems which may provide cost or efficiency savings
Any other suitable duties as required
Qualifications
Required:
Experience answering user software/ hardware application trouble calls during core business hours as part of Tier 1-3 Helpdesk Support.Experience training new users on software applications in person and via phone.Experience creating and maintaining a database to track trouble calls and other requests for software assistance.Must be either Comptia A+, Network+, Security and or have Microsoft certified.
Desired:
Experience exhibiting organizational skills.Experience with written and oral communication.Experience being flexible in changing priorities.Experience performing multiple tasks and responding to customers in a timely and courteous manner.
Email resumes and cover letters in PDF format to : resume@binary1.net
