Job Description
You’ll be tasked with answering customers' questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Tasks include:
Diagnose and solve the customers’ problems
Communicate effectively (In Spanish) with customers
Coordinate effectively with peers and your manager
Contribute to a high-performance and friendly workplace culture
Requirements:
Advanced Spanish fluency level
Excellent written/ verbal English and Spanish communication skills
Strong problem-solving skills
Team player
Quiet environment- free of distractions and background noise
Ability to navigate multiple computer applications simultaneously
Scheduling flexibility - Able to work a 9 hr shift, that includes weekends and public
holidays (the latest shift ends at 11pm)
Experience with online platforms (CRMs , Zendesk, Slack)
Own a fully-functional laptop
High-speed, reliable internet connection
Ability to type 40-45 wpm (data entry experience a plus)
Keen attention to detail
Strong organizational skills
Ability to thrive in a remote work environment
Very Fast learner, able to retain vast amount of information well
Works well on own and under pressure
Able to think outside of the box and on your feet
Able to adapt to changes well
Very detailed oriented
Benefits:
The flexibility of working from home without having to go to the office
Work with clients in the USA, EU and elsewhere
Extensive opportunities to learn from, and work with, high-performing colleagues
Career opportunities! We're a fast growing startup with roles and positions to grow into.
If this sounds like you or someone you know, Apply now!
Use the link below to apply:
For more information on Influx, please visit https://influx.com/
