EARLY CHILDHOOD COMMISSION
The Early Childhood Commission (ECC) an agency of the Ministry of Education, Youth and Information with responsibility to regulate the operation of Early Childhood Institutions, is seeking to identify highly motivated and dynamic individuals to fill the following post
HELP DESK ASSISTANT (MIS/IT 1)
Purpose of Job
Reporting to the Manager, Information Technology, the Help Desk Assistant is responsible for providing user friendly and efficient support to users of the Early Childhood Commission's (ECC's) information technology systems by receiving, logging and resolving problems or referring problems for resolution. The Help Desk Assistant is also responsible for assisting with basic maintenance work on the information technology system.
Key Responsibility Areas
Receives telephone and email support requests and log them on the Help Desk call logging system
Addresses and resolves problems and requests for support; refers unresolved matters to an appropriate member of the information technology staff or to the Manager, Information Technology if necessary.
Prepares periodic reports on user problems
Prepares a weekly/monthly analysis and summary of calls received
Provides basic support for the hardware, peripherals and network access as assigned
Provides basic support for office productivity applications such as Microsoft Windows, Word, email and other software as assigned
Assists with daily system backup and safe storage of files as directed
Provides basic administration of computer accounts and passwords
Minimum Required Education and Experience
Diploma in Computer Science/Information System or related discipline
At least one (1) year experience in Helpdesk/deskside or other IT environment
Remuneration: Salary Scale $756,113.00 - $898,780.00 per annum, and any other allowances attached to the post
Written application along with detailed Curriculum Vitae should be submitted no later than Wednesday, October 6, 2021 to:
Manager, Human Resources & Administration The Early Childhood Commission
Shops 45-49 Kingston Mall
8-10 Ocean Boulevard, Kingston Or by email to: application@ecc.gov.jm
We thank all applicants; however, only persons who are shortlisted will be contacted
