We are a leading Customer Experience Agency that provides fast-growing e-commerce brands with a full-service solution for their Customer service needs.
Our fast-growing Customer Experience Team with over 150 E-Commerce clients (and counting) is looking for skilled and motivated Customer Experience agents, just like you, to assist our amazing clients with Email, Live Chat and Phone Support.
Qualities we are looking for:
Team player who is growth-driven, positive, and open-mindedPassion for helping othersPassion for learning and self-improvementCommitted to work in a long term position with growth potentialSomeone who is able to work with minimal supervision and still do great workSomeone who is committed to showing up each day with a willingness to learn and improve their skillsSomeone who will not have attendance issues, is prompt to meetings and is willing to contribute and share feedback to help their client and other team membersSomeone who is willing to go the extra mile for their client and their customersSomeone who is solution driven and provides suggestions whenever they have questionsSomeone who does not make excuses and takes ownership of their actionsSomeone who is willing to accept constructive feedback and improve to be a better version of themselves
Our Perfect Candidate has:
Minimum of 2 yrs of Customer Service Experience preferredStrong communication skills - both written and verbalStrong command of grammarStrong critical thinking skillsE-Commerce experience is a PLUS!Adaptable to changes in work environmentCompetitive and enjoys a fast-paced customer service environmentReliable Internet Connection (Backup ISP is also required!)Reliable Working PCExperience using Shopify, BigCommerce, and/or Amazon is a plus but not required.Experience using Gorgias, Zendesk, Freshdesk, Intercom, and/or G Suite is a plus but not required.Must be able to communicate via Zoom Video, Phone, Slack, and Email.Phone, Email, LiveChat, SMS Support is a plus!Exceptional Time Management and Organizational skillsExperience with CRM/Helpdesk Platforms and E-commerce Softwares (Gorgias, Zendesk, and Shopify experience is a plus!)
Here is a glimpse into a typical week on the job:
Represent and convey your client’s brand/company!Create solution-based emails and live chat messages in response to customer tickets/inquiries.Work independently; manage time and multi-task.Communicate regularly with client, team and management using Slack and EmailConvey solutions and ideas to your client that will better their business and Customer Service Experience!Attend team meetings to check in with client and fellow team members
Work Hours:
Full Time Positions availableTypical Working Hours: 9 AM - 6 PM ESTWeekends and Weekdays
Compensation/Perks:
$4USD/hr Voice & $3USD/hr Non-VoiceChristmas/13th month BonusPerformance & Recognition BonusesPaid Vacation Days, Holiday and Sick LeavesWork from the convenience of your home
** How To Apply **
1. To apply, Copy & Paste the following link to your web browser: https://bit.ly/TalentPopApplication
2, Use JAM as your application code.
2. Upload your Cover Letter, Resume and submit the application to the best of your ability.
