We are a leading Recruitment Agency that provides fast-growing e-commerce brands with a full-service solution for their needs.
We are looking for an experienced Executive Assistant with Customer Service Experience. Our client, who you will be working closely with if selected, is the co-founder of a business that focuses on reversing Diabetes. This position requires you to have project management skills, take on escalated customer service support, attend video calls and lead certain initiatives.
The role is a seasonal role from March - June. Training for the position will begin end of January/early February. Training will be a few times a week M - F between 12PM - 2pm US EST. This will transition to a full time role 9AM - 6PM EST in March.
Qualities we are looking for:
• Team player who is growth-driven, positive, and open-minded
• Passion for helping others
• Passion for learning and self-improvement
• Committed to work in a long term position with growth potential
• Someone who is able to work with minimal supervision and still do great work
• Someone who is committed to showing up each day with a willingness to learn and improve their skills
• Someone who will not have attendance issues, is prompt to meetings and is willing to contribute and share feedback to help their client and other team members
• Someone who is willing to go the extra mile for their client and their customers
• Someone who is solution-driven and provides suggestions whenever they have questions
• Someone who does not make excuses and takes ownership of their actions
• Someone who is willing to accept constructive feedback and improve to be a better version of themselves
Our Perfect Candidate has:
• Minimum of 1 - 2 yrs of Executive Assistant Experience
• Minimum of 1 - 2 yrs of Customer Service Experience
• Great project management experience
• Great leadership experience
• Strong communication skills - both written and verbal
• Strong command of grammar
• Strong critical thinking skills
• E-Commerce experience is a PLUS!
• Adaptable to changes in the work environment
• Competitive and enjoys a fast-paced customer service environment
• Reliable Internet Connection (Backup ISP is also required!)
• Reliable Working PC
• Experience using Shopify, BigCommerce, and/or Amazon is a plus but not required.
• Experience using Front, Airtable, Calendly, and Google Calendar is a plus
• Must be able to communicate via Zoom Video, Phone, Slack, and Email.
• Phone, Email, LiveChat, SMS Support is a plus!
• Exceptional Time Management and Organizational skills
• Experience with CRM/Helpdesk Platforms and E-commerce Softwares (Gorgias, Zendesk, and Shopify experience is a plus!)
Here is a glimpse into a typical week on the job:
• Working closely with the CEO of a Health and Wellness business
• Create solution-based emails and live chat messages in response to customer tickets/inquiries.
• Work independently; manage time and multi-task.
• Communicate regularly with client, team and management using Slack and Email
• Convey solutions and ideas to your client that will better their business and Customer Service Experience!
• Attend team meetings to check in with client and fellow team members
Work Hours:
• Full-Time Positions available
• Typical Working Hours: 9 AM - 6 PM EST
Compensation/Perks:
• $ 4USD (about600 JMD) /hr
• Christmas/13th month Bonus
• Performance & Recognition Bonuses
• Paid Vacation Days, Holiday and Sick Leaves
• Work from the convenience of your home
** How To Apply **
1. To apply, Click or Copy & Paste the following link to your web browser: https://bit.ly/executive-assistants
2. Upload your Cover Letter, Resume and submit the application to the best of your ability.
Looking forward to seeing your application! Have a great day!
