LOCATION: Lot 1, Clarendon Park, Clarendon
CORE FUNCTION
To ensure the smooth running of the restaurant’s operations including effective personnel management, monitoring stock levels and food preparation processes, and ensuring on time and excellent customer service delivery.
RESPONSIBILITIES AND DUTIES
Ensure the environment is clean and tidy at all times
Ensure safety, proper storage and recording of all stock
Ensure there is no pilfering of cash or stock by employees
Maintain adequate stock at all times
Maintain proper accounting records and prepare bank lodgements daily
Ensure that the financial performance of the branch is in accordance with stated objectives.
Identify and recommend opportunities to increase the branch’s profitability
Ensure timely opening of branch and follow opening and closing procedures
Ensure products are available to be served to customers at all times
Maintain proper pest control and temperature records
Assist in ensuring the appropriate level of human resources is maintained in all branches in collaboration with the Retail Operations Manager.
Ensure adherence to company policies and operational procedures by branch personnel in collaboration with your Department Head and the Human Resources Department
Identify and recommend appropriate training for the optimum development of employees
Monitor performance standards of team members and reward or discipline in collaboration with Human Resource Department.
Submit quarterly performance appraisals
Ensure the holding of monthly staff meetings
Submit monthly report on activities of the Branch
Ensure the promotion of harmony among employees
Effectively handle complaints of customers and employees
Ensure turnaround time for serving customers is maintained at a high level
Identify and recommend processes which will improve service quality
Ensure the usage of standard lines by front staff
Ensure that a pleasant countenance is maintained by all staff.
Ensure products of the highest quality are served at all times.
Ensure daily pep talks done with staff members
Ensure food handlers permits are up to date
Any other duty that may be assigned
HYGIENE AND DEPORTMENT
Hair must be covered at all times
Proper uniform is to be worn
Name Tag is to be displayed
Ensure that nails are kept short and clean – no nail polish
Good hygiene must be exhibited at all times
Full shoes are to be worn – No slippers
AUTHORITY
The incumbent is authorized to:
Make decisions and take appropriate action that may be required to ensure that the goals and objectives of the company are met.
REPORTING AND ORGANIZATIONAL RELATIONSHIPS
Reports to:
Retail Operations Manager
Direct supervision given to:
Branch Personnel
Liaise with internally:
Other Branches, Head Office Departments
Liaise with externally:
Customers, Suppliers
EDUCATIONAL REQUIREMENTS AND EXPERIENCE
Minimum of an Associate Degree in Food Service Management, or its equivalent from a recognized institution required. A BSc. Degree would be an asset.
A valid Food Handler’s Permit
Minimum 5 years of experience in practical restaurant management in a successful high-volume Fast-Food Operation.
REQUIRED SKILLS/PHYSICAL REQUIREMENT(S)
Strong leadership skills.
Ability to maintain a positive work environment.
Excellent written and verbal communication skills.
Ability to work for long periods of time and on weekends as well.
Strong organization and analytical skills.
Exceptional customer service skills.
Strong sales skills.
Customer-oriented individual and an outstanding problem-solver.
Good numerical abilities.
A keen eye on details for accuracy.
Good time management skills.
Ability to stand for extended hours
PERFORMANCE CRITERIA
This job is satisfactorily performed when:
Branch maintains satisfactory assessment ratings
Customers are provided with the highest level of service and there is repeat business because of this factor.
A high level of initiative, flexibility and dependability is displayed at all times
The job is performed with professionalism and integrity.
Email: shadrokrecruitingservices@yahoo.com
