About Achieve Test Prep
We believe our employees empower our company and are the reason behind our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.
Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner helping students achieve their degree in less time, with less effort, and for less money by utilizing an alternative path to earning college credit known as the credit-by-examination process. Essentially, Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the greatest impact is the nursing profession. Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules.
About the role
We are looking for a detail oriented, customer centric individual to join our Customer Success Department in the capacity of Chat Representative. In this role, the ideal candidate will provide support to customers chatting via our website, who require information about the company itself and how we can help them to pursue their career objectives, through higher education. They will also ensure that they guide customers to the relevant departments in instances where they are unable to resolve any issues which are raised by customers. They spend their entire day handling chat messages from prospects and current customers, using appropriate scripts. Our Chat Representatives may also handle other related projects or tasks as necessary in between chats or during times with lower volume.
Responsibilities
Answer incoming chats in less than 30 seconds
Generate sales leads
Maintain a high level of competence by remaining abreast of any changes which will affect the customers largely
Provide excellent customer service on a consistent basis
Follow communication procedures, guidelines and policies
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the appropriate materials
Give appropriate solutions and alternatives to customers chatting in
Keep records of customer interactions, process customer accounts and file documents
Desired Skills and Experience
Must be able to write fluently in English
Excellent grammar and communication skills
High School Diploma
Proven customer support experience
Chat handling experience is preferred
Typing speed of 35-40 WPM
Familiarity with CRM systems and practices
Must enjoy communicating with customers through online written chat
Ability to multitask, prioritize, and manage time effectively
Job Details
Type: Full-time
Schedule: 30-40 hours per week, flexible schedule within Achieve's Business Hours.
Remote: 100% Online; home-based OUTSIDE of the USA
