Summary : QA Leaders are responsible for monitoring the activities of QA Lead Interns. A QA Leader must be able to develop the first level leaders of Etech Insights by giving timely guidance, coaching and regular feedback. They would be part of the development sessions or one-to-one discussions which the first level leaders are having with Team Members to develop their leadership skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Will initiate launching of audit process for new campaigns as assigned by Project Lead/Account Leader.
· Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
· Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
· Design Audit Forms, get it approved by Ops and Client and place it online in QEval.
· Initiate MI/BI studies as and when required.
· Take initiatives for process improvement.
· Will possess overall knowledge of all the campaigns audited by Etech Insights.
· Periodically monitor utilization, audit accuracy etc of the QA team.
· Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
· Maintain minimum 95% schedule adherence of self and the team.
· Will act as role model for Leaders and Team Members of internal and external departments.
· Must be accessible, available and flexible with shift timings.
· Have an open attitude and avoid discounting, dismissing, or minimizing questions
· Maintain personal and professional boundaries, but avoid being distant or unapproachable
· Always lead by example
· Adhere to the policies and procedures of Etech
· Provide excellence when communicating with customers (internal and external).
· Be flexible in an environment by championing and embracing change.
· Create a spirit of mutual learning, trust and respect
Ability to: Communicate well in English (written and verbal) and lead a team of first level leaders of Etech Insights.
EDUCATION and/or EXPERIENCE:
General Education Degree or two- three years related experience and/or training; or equivalent combination of education and experience.
Applicants must have excellent customer service skills and at least 4 CSEC passes including Math and English
Submit applications to: nashay202@gmail.com or Call: 876 574 4558
Are you interested in becoming a LASCO Brand Ambassador?
We are seeking reps from the Westmoreland, Trelawny, Hanover and St. James area.
Are you…
19 – 30 years
Personality: must can sell, outgoing, vibrant
Minimum 3 CXC subjects, including English. Mathematics is an asset
Submit your application letter, resume and photograph to https://bit.ly/2APZrT7 with ‘LASCO Brand Ambassador’ as the title.
Deadline: November 10, 2018
Proactive Lifestyle needs a friendly, bright and hardworking person to be apart of its dynamic customer service team for its Mandeville branch. Minimum qualification is 5 CSEC subjects . Qualification and experience in sales, customer service and health will be a distinct advantage. Please email applications immediately to info@proactivelifestylejamaica.com under the subject 'Mandeville Customer Service'.
A micro startup food manufacturing business is urgently seeking an assistant to the CEO, This is a remote, part time position. Some marketing functions are also involved. The person MUST be mobile, and to carry out ALL the functions relating to a startup/manufacturing concern, and to work on your own initiative. Loyalty, energy, enthusiasm are very important. Experience in a similar area is a big plus. PLEASE DO NOT RESPOND TO THIS EMAIL IF YOU DO NOT MEET THE ABOVE CRITERIA. Thank you! Email your resume to: kessie22@yahoo.com
Description:
The Central Station Operator will be the first point of contact in providing solutions to customers’ issues. The CSO is required to use expertise, passion and accuracy to meet the needs of our customers.
Main Duties:
• Provide customers with accurate location of vehicles upon request.
• Maintain / update customer information to ensure records are current.
• Place outgoing customer courtesy calls and appointment reminders.
• Perform necessary customer verifications to validate information presented is accurate.
• Resolves customer queries via text, email and telephone.
• Perform related duties as assigned by supervisor
Education and / Work Experience Requirements:
• Minimum of 4 CXC subjects (Math and English included) or equivalent education.
• Minimum 1 year customer service in a call center environment.
• Must be 18 years or older
• Must have a valid Government issued ID
• Have flexibility and the ability to work on weekends and public holidays.
• Excellent verbal and written communication skills, including ability to effectively communicate with customers.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given and standard accepted practices.
• Excellent computer proficiency with sound knowledge of Microsoft Office Suite.
• Must be able to multi task and perform basic computer systems and internet navigation skills.
APPLICATION
If, after reading the above, you feel inspired and believe that you can make a significant contribution to our team, we would love to hear from you. Send us your résumé, accompanied by a thoughtfully written cover letter to help.diplomat@hotmail.com.
