ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is seeking experienced engagement representatives for comics-related community forums.
Hours:
Shifts available from 7 am - 9 pm Monday through Sunday. Must have some availability on weekends and evenings.
The Ideal Mod:
- is a genuine fan of comics
- is a precise writer and communicator
- is off-the-charts creative (creative writing experience is a bonus)
- can craft creative responses to customer issues or questions
- is reliable, proactive and level-headed
- has experience participating in forums and moderation projects (think Reddit, Twitch etc)
Project Details: What You'll Do
- Comply with community rules and guidelines
- Maintain a list of noteworthy issues/insights/questions
- Take action on comments/discussion threads (responding, editing, locking, deleting) and user accounts (suspending or banning) based on established moderation procedures.
- Flag and escalate questionable posts and situations for a staff member’s attention.
- Occasionally post official updates and announcements as directed by internal Community Manager.
- Actively engage on the forums as a representative of our client's community team at the direction of the internal Community Manager.
Reminder: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of being engaged on a project.
