Digital Content Specialist
Customer Service Agents-Influx
eLearning Curriculum Supervisor -Remote
Do you enjoy flexibility and the ability to work from home? Achieve provides online prep courses to increase students’ likelihood of earning college credits via credit-by-exam. We are an entirely virtual organization with all team members working 100% remotely.
The Tryall Club, Hanover
Applications are invited from qualified per-
Co-op Assistant (Contract)
Sagicor Life Jamaica Limited is seeking to identify a suitable candidate to join our Premium Accounts team in the capacity of,
Co-op Assistant (Contract)
The selected candidate will have responsibility to update computer records with information from salary deduction forms and process salary deducted payments.
Key Duties and Responsibilities:
Process all requests for change in method of payment to Salary Deduction option.
Process refunds from Unprocessed and Unidentified Suspense accounts.
Process transfers from Unprocessed and Unidentified Suspense accounts.
File all Journal Vouchers and Requisitions monthly as stipulated by the department.
Prepare monthly reports for all refund/ transfer processed by the stipulated due date.
Perform other related duties as assigned from time to time.
Academic Qualifications/ Specialized Skills/ Competencies:
Six (6) CSEC general proficiency subjects including Mathematics and English Language.
LOMA (Parts 1 and 2) or other industry related designations would be an asset.
Two (2) years’ working experience including one (1) year experience in an operations division of a life insurance company.
Excellent human relations, time management and analytical skills.
Excellent oral and written communication skills.
Expert knowledge of insurance policies and processes.
Working knowledge of basic accounting principles.
Working knowledge of computer applications including word processing and spreadsheet applications.
Enrollment Clerk, Customer Service Representative
Sagicor Life Jamaica Limited is seeking to identify a suitable candidate to join our Marketing Services team in the capacity of,
Enrollment Clerk (Sessional) (6-Month Contract)
The selected candidate will Perform administrative activities involved in assisting the successful operation of Direct Marketing campaigns.
Contact Centre Associate Trainee
Sagicor Group Jamaica Limited is seeking to identify a suitable candidate to join our Group Client Contact Centre team in the capacity of,
Contact Centre Associate Trainee - Contract (Grade 2)
Work from home jobs
Intern Coach in Virtual Internships
How many interns will VI be supporting this year?
In 2020 Virtual Internships supported 1600 students and we plan to double, even triple our numbers in 2021. Interns come from around the world, with our 2020 alumni representing over 150 different universities from the US, UK, EU, MENA, and APAC regions.APPLY NOW
What is the end goal of providing coaching?
Customer Service Trainer -Remote
Trainer
We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.
We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.
A Customer Service Trainer is responsible for facilitating and coaching on-the-job training sessions for new hires. The goal of the Trainer is to make sure that the Customer Service Representatives develop their skills and knowledge in successfully addressing the customer's needs.
Roles and Responsibilities:
Monitor onboarding of New hires.
Facilitates live training sessions and refresher training to transfer program product knowledge, chat/email/call handling skills, customer service/sales skills, and program process and procedures.
Maintains Subject Matter Expertise for the program being handled by knowing up-to-date products and services, policies, processes, and procedures.
Provides feedback to the Training Manager/Operations Manager/CSM to identify gaps in training and other areas of opportunity.
Develop account-specific knowledge banks consisting of handbooks, cheatsheets, and other pertinent training videos.
Attends training meetings and responds to emails as needed to ensure all program information is documented and updated.
Collaborate with Quality and Operations Team to identify skills gaps that can be addressed through training initiatives for continuous learning.
Position Requirement:
Relevant experience of at least 2 years.
Ability to identify individual engagement levels through active listening, targeted questioning techniques, and real-time observation of trainee behaviors
Ability to effectively determine what each trainee has learned, adjust training techniques to meet individual needs, and motivate trainees to develop new knowledge into skills
Ability to create an environment conducive to practicing new behaviors and assess whether new skills are being formed from learned knowledge
Ability to determine whether the expected skills will result in tangible results in operations, measured through speed to proficiency, metric performance, and agent retention
Passion to uphold the values of LTVplus through a service-oriented mindset and willingness to promote the growth of self, colleagues, company, and client.
Consistent attendance and punctuality.
Excellent non-verbal and verbal communication skills – both oral and written
Displays organized, innovative thinking to strategically solve problems
Ability to work independently with minimal supervision, but also in a team environment
Strong attention to detail.
Ability to work multiple shifts as required and potential weekend work.
Software/Tools: Knowledge of all of the platforms mentioned above is not required but definitely a plus. Knowledge in the use of Google Classroom and other Google Apps is required.
HOTEL GRAND A VIEW
A. Consultant - Stipends Support Coordination B. Consultant - Logistics/Donor Liaison- Project C.U.R.E C. Communications Associate - Full-time
The Advance Program implemented by FHI 360 is currently seeking the following:
A. Consultant - Stipends Support Coordination
B. Consultant - Logistics/Donor Liaison- Project C.U.R.E
C. Communications Associate - Full-time
About FHI 360
FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. We partner with governments, the private sector and civil society to bring about positive social change and to provide lifesaving health care, quality education and opportunities for meaningful economic participation. We do this by using research and
evidence to design and deliver innovative programs that change behaviors, increase access to services and improve
lives. Our staff of more than 4,000 professionals work in
more than 60 countries. Their diverse technical expertise and deep understanding of local conditions provide a 360-degree perspective that allows us to develop customized responses to the toughest human development challenges.
www.fhi360.org
Advance Program
The Advance Program strengthens the capacity of select two- and three-year technical tertiary institutions, providing
market-relevant, quality training to disadvantaged youth in Guatemala, Honduras, Jamaica, and the Dominican Republic.
Advance works to strengthen degree programs in partnership selected academic institutions in five areas: curriculum design and pedagogy, teacher professional development, career services, admissions and recruitment, and local scholarships.
Through this work, the Program seeks to enhance academic and employment opportunities for disadvantaged youth
in each country, Advance is implemented by FHI 360, with support from USAID. In Jamaica, Advance focuses on three
industries: agribusiness, health and wellness tourism and creative industries. These industries were selected based on
a labour market review. Advance also conducted a study of barriers to access and completion, to understand more about
the issues that affect youth participation in tertiary technical education, www.advanceprogram.org
We are looking to hire 50 new agents in the upcoming weeks!!!
Customer Service Agents , Sales Agents
Customer Support Agent- Remote
Description
Does this sound like you?
Your friends and family call you to troubleshoot their technology problems
You love learning new things, and the thought of learning new software is exciting
You are a puzzle-solver; whether that requires taking things apart to learn how they work or untangling a complex problem, you get to the bottom of it
You want to take your technical aptitude and turn it into a career
Welcome to the Customer Support team at Trilogy! We support over 100 unique enterprise software products - everything from mobile app development platforms to database load-balancers. We not only have the opportunity to learn, use, and support these products, we also become deep technical experts who can solve problems that no one has seen before.
Trilogy is a comprehensive business platform, driving hundreds of software companies to become more efficient and profitable by streamlining business functions from development to product management and R&D – managed by the top 1% of global tech talent worldwide.
Our best customer support agents are intelligent people who love to soak up new knowledge. They enjoy using their expertise to solve challenging customer problems. We make weekly investments in our team’s professional development that drives customer satisfaction and agent happiness.
Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems and management style were built to optimize your work experience. Join our advanced technical support team to see how we’re transforming customer support.
What you will be doing
Solving complex customer problems that our AI bot was unable to help them with
Asking insightful questions that get to the root cause of the customer’s problem
Generating solutions using your product knowledge and our knowledge bases
Spending 25% of your time learning about new products, features, & solutions
What you will NOT be doing
Getting bored answering simple questions for the same product each day
Working on easy or simple tickets, such as resetting passwords
Working alone and avoiding live customer interaction
Analyzing, writing, or debugging source code
Key Responsibilities
Take ownership of support incidents and use all available resources and knowledge to resolve them
Consistently improve the quality of your work by internalizing the feedback and coaching you receive
Candidate Requirements
Ability to communicate confidently with tech-savvy customers in fluent English
Experience troubleshooting and solving technical problems
Customer advocacy, empathy, and keen attention to detail
24/7 availability for 8-hour shifts
Nice to have
Experience in a technical support role covering enterprise software products
Bachelor’s degree in an IT-related field
Talent Acquisition Manager (Worldwide Remote)
We are a diverse, fully-distributed team from around the world, working toward a shared vision to raise the standard of trust online.
Join us as a remote Talent Acquisition Manager to help shape the future growth of the DuckDuckGo team.
College Math/Statistics Instructor - Remote
Do you enjoy flexibility and the ability to work from home? Achieve provides online prep exam courses to increase students’ likelihood of earning college credits via credit-by-exam. We are an entirely virtual organization with all team members working 100% remotely.
Achieve Test Prep is seeking a work from home Math/Statistics Instructor to prepare and tutor College students twice a week for 3 hours to sit for standardized examinations while motivating and enabling learners to further their educational dreams. Class runs for 8-10 weeks, then repeats. A Powerpoint presentation, syllabus and study guide is provided; no grading or reviewing of papers needed!
Responsibilities
Adapt training delivery, in real-time, to meet differing experience levels of participants
Actively seek evidence of audience engagement and comprehension, and provides coaching as necessary
Track student progress and help students stay on pace to take the examination within 30 days of the class end date
Desired Skills and Experience
Bachelor's degree from an accredited institution. Knowledge of Mathematics and Statistics required.
Three years or more of classroom teaching experience with one year of online teaching experience desired
Must be thoroughly versed in Assorted functions, Matrices, Binomial Theorem, Sequences & Series
Experience with Adobe Connect and Moodle is a plus
English (FLUENT ONLY) Must comprehend and communicate written and verbally in English.
Job Details
Type: Part-Time
Schedule: Must be available to teach 2 weekdays during the following Eastern Time slots:
Tuesdays 7:30 - 10:30 pm
Thursdays 8 pm - 10:30 pm