Do you enjoy flexibility and the ability to work from home? Achieve provides online prep exam courses to increase students’ likelihood of earning college credits via credit-by-exam. We are an entirely virtual organization with all team members working 100% remotely.
We are seeking an Online Customer Retention Specialist to join our team of sales professionals as a member of our Customer Success Support Department. As a Customer Retention Specialist, you will meet and consult with customers who are considering dropping out of his or her program. You will have tools and resources to help customers and remove obstacles so they can continue the program and reach their educational and career goals. In this role you have a real ability to make a difference in people’s lives.
Responsibilities
Initiate outbound calls to retain customers and collect payments over the phone
Provide resolution to customer issues or concerns by asking probing questions.
Identify the root cause of why a customer is choosing to leave the program.
Attempt to overcome objections and retain customers with approved responses and solutions
Ability to be effective in negotiation skills to net results and meet productivity objectives
Researching and selling company’s products and offers most likely to help customers
Maintain and strengthen loyalty in customer relationships through friendly, professional, and accurate communication
Maintain an acceptable retention save level and Department policies as well as schedule adherence (for shifts, breaks and lunches)
Assist in maintaining and monitoring electronic data for established customers
Assist with administrative duties and projects as assigned within the Department
Desired Skills and Experience
Must be highly motivated and eager to earn hourly rate plus commission
Must be able to write and speak fluently in English & have superior phone etiquette skills
Flexible schedules are available Monday through Friday 12:00 PM - 8:00 PM EST
Professional sales or retention experience
Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals.
Experience handling difficult and irate customers
Problem-solving, critical thinking and decision making skills
Comfortable working with Google Suite products
Data Entry accuracy
Proficient in basic math skills
Job Details
Type: Full Time
Schedule: Flexible schedules are available weekdays between 12 PM and 8 PM Eastern.
Remote: 100% Online; home-based OUTSIDE of the USA.
