Customer Service Representative needed in Mandeville

Ability to work any 24-hour shift and is able to deliver quality customer service in a sales environment, while providing the ultimate satisfaction to our customers.

Responsibilities include: Managing large amounts of incoming calls

Identifying and assessing customers’ needs to achieve satisfaction

Building sustainable relationships and trust with customer accounts through open and interactive communication

Providing accurate, valid and complete information by using the right methods/tools

Handling customer complaints, provide appropriate solutions and alternatives

Following-up to ensure resolution

Keeping records of customer interactions

Following communication procedures, guidelines and policies

Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations

Possess excellent communication and organizational skills

Be energy driven and Self-motivated

Demonstrate initiative and the ability to work independently within a diverse team environment

Possess an excellent command of the English

Qualifications & Experience: • A minimum of four (3) CXC passes, inclusive of English Language

Ability to type a minimum of thirty-five (37) words per minute

Possess strong verbal and written command of the English Language

Minimum of one year (1) of experience in the BPO industry

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Deadline for application is June 12, 2020